CPS Operations Specialist

About the Company

Sportserve is part of a leading global group specializing in sports betting and sportsbook technology, dedicated to delivering exceptional sports betting and casino experiences worldwide. With over 1,600 global employees spanning Technology, Trading, Operations, and Media, Sportserve fosters a diverse and inclusive environment that truly embraces a worldwide community while maintaining a local presence. Opportunities include permanent and consultancy roles, offered as office-based, remote, or hybrid worldwide positions.

Role Overview

The Central Product Services (CPS) Operations Specialist is an essential member of the 24/7 operations team, providing multi-product support across all company brands and departments. This highly organized and detail-oriented position manages numerous operational functions, including bonus administration, data analytics, customer support, account management, and withdrawal approvals. As a key communication link amongst various teams, the role ensures smooth operational continuity, especially during off-hours.

Key Duties

• Manage accurate awarding, verification, and tracking of bonuses for various products in compliance with promotional rules and policies, maintaining thorough records and reporting to stakeholders.
• Regularly collect and analyze player data across product lines, prepare detailed reports on player behavior, product effectiveness, and promotion outcomes, and maintain critical databases for strategic use.
• Address and resolve complex customer issues related to accounts, transactions, bonuses, and betting via internal escalations or direct communication channels such as email and chat, ensuring customer satisfaction and adherence to policies.
• Supervise the approval workflow for customer withdrawals in the Sports product, verifying transactions for compliance prior to processing, and collaborate with Payments to optimize the withdrawal process.
• Handle diverse customer account tasks including opening, suspension, and closure, setting betting limits, clarifying bets and outcomes, processing transactions per regulatory standards, and resolving bonus or wagering concerns.
• Provide operational assistance to departments during off-hours, help establish operational procedures and best practices, monitor operational challenges, and escalate for resolution promptly.
• Participate in assigned additional duties such as projects, initiatives, and collaborative efforts across departments, while staying updated on industry trends, regulations, and new technologies to inform business strategies.

Qualifications and Skills

• Bachelor's degree required; degrees in Healthcare, Auditing, Accounting, Education, Business, Finance, Pharmacy, Economics, or related fields preferred.
• Candidates including fresh graduates are encouraged to apply.
• Excellent English communication and interpersonal skills.
• Proficiency in Google Docs and Microsoft Office suites.
• Positive mindset with proactive problem-solving capabilities.
• Efficient time management with ability to meet deadlines in a fast-paced setting.
• Strong organizational skills to prioritize tasks effectively and manage multiple responsibilities simultaneously.
• Self-motivated with the ability to work autonomously.
• Creative analytical thinking and effective cross-organizational collaboration skills.
• Dependable and detail-conscious with punctuality including willingness to work holidays, rest days, and overtime when necessary.
• Team-oriented and versatile, maintaining an organized approach.

Additional Information

Applicants consent to the collection and processing of their personal data solely for recruitment and assessment purposes. Applications must be submitted in English only.