Counter Manager

Position Overview

We seek an energetic and motivating Counter Manager to lead, mentor, and develop a team of Sales Associates, ensuring achievement of sales goals, exceptional customer service, and efficient store operations.

Role Responsibilities

As the Counter Manager, you will have full responsibility for formulating and implementing an adaptable business strategy to attract and retain customers. This involves targeted marketing efforts, organizing impactful in-store events, nurturing strong customer relations, and guiding a high-performing team. This position offers the unique chance to operate as the CEO of your own store.

Candidate Profile

Ideal candidates will be self-driven with a passion for coaching and business planning, possessing proven experience in leadership, training, and managing business operations within the fast-paced retail sector. This role serves as an excellent foundation for a prolonged and rewarding career within the prestige beauty industry.

Career Development

Many senior professionals and field managers started in entry-level sales positions and progressed through similar roles, gaining exposure to business planning, customer insights, event coordination, CRM, and frontline marketing. We foster diverse perspectives and offer career advancement opportunities, comprehensive training, and competitive benefits.

Qualifications and Skills

• Effective verbal and written communication combined with excellent interpersonal skills
• Strong customer service aptitude with an ability to engage and win customer loyalty
• Goal-oriented with a relentless drive to surpass targets and standards
• Keen insight into identifying development needs in others and enhancing their capabilities
• Proactive anticipation and fulfillment of customer needs
• Skillful handling of challenging and sensitive customer interactions with diplomacy
• Ability to lead teams by setting expectations and upholding accountability
• Develop and maintain broad informal networks within the organization
• Exemplify team values such as respect, cooperation, and helpfulness
• Strong attention to detail and exceptional organizational abilities
• Capacity to work independently while contributing effectively to team efforts
• Positive and proactive attitude toward work assignments
• Maintain confidentiality, discretion, and tact in interpersonal dealings
• Previous retail sales experience with leadership responsibilities
• Competence in strategic business planning and execution
• Experience creating financial plans and managing resources efficiently
• Familiarity with computerized systems including email and Microsoft Excel