Concession Store Manager

Role Overview

ProCook is seeking a Concession Store Manager to lead its forthcoming Stafford location. This hands-on leadership position involves building and guiding a high-performing team to cultivate a positive store culture while delivering exceptional customer service and strong commercial results.

Key Responsibilities

• Provide leadership and motivation to your team to ensure excellent customer experiences.
• Drive sales growth and store performance through focused commercial strategies and KPIs.
• Manage daily operations including inventory control, merchandising, and regulatory compliance.
• Create and nurture a dynamic, engaged team culture emphasizing productivity and positivity.
• Utilize performance metrics and data analysis to inform decision-making and enhance store outcomes.

Candidate Profile

The ideal candidate will bring a passion for superior customer service and retail leadership. You will set daily goals aimed at achieving KPIs, develop monthly productivity plans, oversee effective store administration, and promote team member well-being through regular one-on-one meetings and recognition of achievements.

Requirements

• Minimum of three years’ experience as a Store Manager is essential.
• Background in retail or hospitality environments is required.
• Strong leadership qualities with effective people management skills.
• Commercial acumen with the ability to confidently analyze sales data.
• Excellent organizational, communication, and problem-solving abilities.
• Operational proficiency with systems, point-of-sale (POS) technology, and tills.

Working Conditions

The full-time role involves a 40-hour workweek across five days, based on a rotating schedule that includes weekends. The rota provides one full weekend off, one working weekend, plus alternating Saturdays and Sundays off within a four-week cycle.

New hires will undergo mandatory onboarding training, including two days at the Store Support Centre in Gloucester and four weeks at a training store, with scheduling flexibility.

Benefits

• Annual salary ranging from £30,000 to £33,000 dependent on experience.
• Welcome pack featuring ProCook products valued at £69.
• Performance bonus linked to sales targets.
• Opportunity to grow with a rapidly expanding company.
• Enhanced maternity, paternity, and adoption leave policies.
• Generous employee discount: 40% plus five friends and family cards at 30% discount.
• Two paid volunteer days per year.
• Access to 24/7 confidential support via the Employee Assistance Programme.
• Referral scheme benefits for recommending friends and family.
• 6.6 weeks of paid leave annually including bank holidays.
• Opportunities for professional learning and development.
• Bike to Work scheme participation, subject to policy.

Diversity and Inclusion

ProCook prioritizes diversity and inclusion and encourages applicants from all backgrounds and abilities. The company is committed to providing reasonable adjustments during the recruitment and interview stages to ensure an accessible and inclusive process.

Sustainability Commitment

As a certified B Corporation, ProCook integrates sustainability deeply into its practices, striving to balance profit with purpose by minimizing waste and maintaining ethical business operations. Joining ProCook means contributing to meaningful environmental positive impact.