Community Coordinator - German Speaking

About the Role

Join Electronic Arts (EA) as a German-speaking Community Coordinator based in Galway, Ireland. This hybrid position requires attendance three days a week onsite at EA's Galway office, reporting to the Community Team Manager. EA fosters creativity, passion, and teamwork while connecting fans globally through gaming experiences.

Responsibilities

• Maintain vibrant, inclusive community platforms including EA Forums and other channels.
• Assist players by resolving issues related to gameplay, accounts, and technical difficulties.
• Correct misinformation and educate the community through reliable information and resources.
• Balance reactive support with proactive engagement, deciding when to intervene or when to allow natural community discourse.
• Impose community guidelines consistently while encouraging respectful and constructive dialogue.
• Redirect unproductive or off-topic conversations back on track.
• Handle disruptive conduct such as misinformation, repeated threads, or violations of rules.
• Identify trends, common questions, and potential risks or opportunities and relay insights to stakeholders.
• Contribute to improving communication and self-service tools by spotting recurring patterns in community feedback.
• Monitor player behavior continuously to inform future engagement approaches.
• Develop strong connections with key community members, including Super Users and content creators.
• Serve as an escalation point for issues needing management awareness.

Requirements

• At least two years of experience providing support or managing online gaming communities.
• Fluent in German at a native level (spoken and written) and proficient in English (spoken and written).
• Experience using community platforms such as EA Forums, Discord, Steam, or Reddit.
• Skilled in creating clear, grammar-accurate public communications for diverse audiences.
• Knowledgeable in moderation techniques and fostering healthy online environments.
• Able to identify engagement opportunities and appropriately escalate issues.
• Capable of analyzing extensive player feedback to discover common patterns.
• Efficient in managing multiple active discussions with a balance of support and content moderation.
• Confident in handling challenging interactions while maintaining professionalism and impartiality.
• Curious about player motivations and community behavior dynamics.
• Experienced in working with online communities and live service gaming environments.

Additional Information

EA offers a broad portfolio of opportunities worldwide, emphasizing creativity and continuous growth. Benefits include physical, emotional, financial, career, and community wellness support, featuring healthcare, mental well-being programs, retirement plans, paid leave, family support, and complimentary games. EA is an equal opportunity employer and complies with legal protections regarding diversity, disability accommodations, and criminal record considerations.