Collection Assistant Manager

Job Overview

The role entails developing and executing collection strategies to optimize debt recovery, managing a team of collection agents, and handling key account negotiations. A focus is placed on analyzing payment behavior, segmenting customer portfolios by risk level, and ensuring performance targets are met through team guidance and mentorship.

Key Responsibilities

• Create and apply effective collection approaches tailored to different customer risk categories.
• Lead and support a collection team, providing training, monitoring targets, and offering constructive feedback.
• Engage directly with difficult or significant accounts to negotiate payment plans that balance recovery goals and maintain client goodwill.
• Monitor and report collection performance metrics including Days Sales Outstanding (DSO) and recovery percentages to higher management.