Cluster Customer Relations Executive

Job Overview

The Cluster Customer Relations Executive is responsible for delivering comprehensive internal and external customer support, ensuring all documentation is complete, precise, and timely, in line with the company's policies and regulatory standards.

Key Responsibilities

• Manage GIRO processes by ensuring all children are enrolled for GIRO and maintaining records of successful and rejected GIRO forms.
• Comply strictly with Skool4Kidz's policies and adhere to Singapore's Personal Data Protection Act (PDPA) 2012.
• Monitor and address arrears and bad debts by coordinating with the Accounts & Finance Department for GIRO updates twice monthly, following up with parents on unsuccessful GIRO deductions, informing Principals about arrears collectable via NETS, and escalating bad debts to Cluster Operations Directors for recovery actions.
• Provide management with timely updates on arrears reports for their centres as needed.
• Assist Principals during audits conducted by internal and external auditors.
• Support Cluster Operations Directors in various operational tasks and special projects when required.
• Perform any additional ad hoc duties or projects assigned by supervisors.

Qualifications and Skills

• Possess at least a Diploma, Advanced Diploma, Higher Diploma, or Graduate Diploma in any discipline.
• Have a minimum of 3 years relevant working experience.
• Demonstrate strong analytical abilities with proficiency in reviewing data and meticulous attention to detail.
• Exhibit a collaborative mindset, able to work effectively as part of a team and support various units and stakeholders.
• Show flexibility and the ability to adapt in a fast-paced environment.
• Be proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.