Client Services Coordinator

Opportunity Summary

We are seeking a Client Services Coordinator to join our growing team in Osborne Park, Western Australia. In this pivotal role, you will manage the rostering of our caregiver team, ensuring clients receive the care they need through an efficiently maintained and regularly updated roster. Success in this position requires excellent organizational abilities, a keen eye for detail, and strong communication skills to liaise effectively between staff and clients.

Why Work With Us?

• Build a rewarding career helping older Australians and their families live well at home.
• Receive a paid day off on your birthday each year to celebrate as you choose.
• Benefit from paid wellness, volunteering, and study leave supporting your personal and professional wellbeing.
• Access novated leasing options to save on your next vehicle.
• Be acknowledged annually at our Heart of Dovida Awards, which honor team members who embody our values.

Key Responsibilities

• Create and maintain weekly rosters assigning caregivers to clients, ensuring full shift coverage.
• Utilize the Relationship Management System daily to coordinate client and caregiver schedules, striving for consistent and compatible caregiver assignments where possible.
• Monitor shared email inboxes to address requests and coordinate workflows within the Client Services Team.
• Handle email and phone requests related to new clients or adjustments to existing care schedules promptly.

Candidate Profile

• Prior experience in rostering or scheduling, preferably within aged care settings.
• Understanding of the SCHADS Award is highly advantageous.
• Strong interpersonal skills to develop positive relationships with internal teams and clients, delivering outstanding customer service.
• Proficient with Microsoft Office Suite and adaptable to learning various software including quality management systems, databases, and scheduling tools.
• Excellent communicator with problem-solving capabilities along with solid time management and conflict resolution skills.
• Flexible, resilient, and calm under pressure, capable of agile thinking in a dynamic work environment.

About Dovida

Dovida is a national provider devoted to high-quality, person-centered home care services such as companionship, household assistance, personal care, meal preparation, medication reminders, and transportation for appointments and social activities. Our mission focuses on empowering individuals by placing them at the center of their care decisions.

Additional Information

Applicants must have permanent or temporary Australian work rights without restrictions.

To apply, please submit your resume and a cover letter illustrating your suitability for this position.