Client Retention Associate

Role Overview

We are looking for a proactive Client Retention Associate to engage prospective customers through scheduled product demonstrations, answer their questions, overcome objections, and highlight the value of our offerings. The primary goal is to convert these demos into sales, contributing directly to revenue growth.

Primary Responsibilities

• Present scheduled product demos to potential clients effectively.
• Address customer concerns and questions during demos while emphasizing product benefits.
• Drive conversion of demos into confirmed sales, owning the conversion process.
• Initiate outbound calls to arrange additional demos when necessary.
• Ensure accurate and timely updates to CRM systems along with daily reporting.

Performance Metrics

• Number of product demos conducted weekly and monthly.
• Demo-to-sale conversion percentage.
• Revenue generated as a result of demos.
• Count of demos sourced independently.
• Accuracy of CRM updates.

Candidate Profile

• Possess 0 to 3 years of sales experience, ideally in education technology, banking, or consumer sales sectors.
• Fluent in both Kannada and English languages.
• Must have strong presentation skills focused on demos and a results-oriented attitude emphasizing accountability.