Client Engagement Manager – Data & AI Solutions

Overview

CEREBRUM seeks a dedicated Client Engagement Manager specializing in Data & AI solutions to oversee and develop strategic relationships with clients in Qatar. This role uniquely fuses responsibilities spanning client relations, consulting, project coordination, and growth management. The successful candidate will act as a reliable liaison, ensuring projects align with clients’ business goals and foster long-term partnerships. Proficiency in Arabic and English is essential to facilitate high-level discussions and presentations.

Primary Duties

• Establish and nurture strong connections with key executives and leaders, including CIOs, CTOs, and digital transformation teams.
• Gain deep insights into clients’ organizational priorities, challenges, and technology environments.
• Coordinate regular engagements via meetings, reviews, and workshops to maintain alignment and address client needs.
• Serve as the chief point of contact bridging client objectives and CEREBRUM's deliverables.

• Ensure all projects support client business aims and deliver measurable results.
• Collaborate with internal teams to uphold engagement quality and client satisfaction.
• Track project health, risks, dependencies, and outcomes, addressing concerns proactively.
• Assist clients in recognizing the value their investments in CEREBRUM solutions bring.
• Define and monitor key performance indicators and success metrics.

• Spot opportunities to deepen client relationships by understanding upcoming initiatives and budget plans.
• Identify relevant expansion areas such as Data Strategy, AI applications, process automation, and managed services.
• Partner with sales and consulting teams to qualify and grow potential projects and managed services.
• Contribute to strategic account planning and growth objectives.

• Maintain oversight of all active projects ensuring clarity of client expectations.
• Engage in governance and executive meetings to represent client interests and resolve escalations effectively.
• Facilitate smooth transitions from sales phases to delivery and ongoing engagement phases.

• Conduct executive business reviews highlighting progress, risks, and forthcoming opportunities.
• Lead strategic conversations around Data, AI, and digital transformation tailored to client needs.
• Represent the company at client events, workshops, and other engagements.

Candidate Profile

• Fluency in both Arabic and English is mandatory.
• Proven experience in roles such as Client Engagement, Account or Program Management, Technology Consulting, or Customer Success dealing with enterprise or government clients.
• Strong understanding of digital transformation and complex technology implementations.
• Exceptional stakeholder management skills and executive presence.
• Effective communication, negotiation, and presentation capabilities.
• Ability to juggle multiple client requirements and priorities simultaneously.
• Sharp analytical and problem-solving skills, with an aptitude for cross-team coordination.
• Commercial mindset to identify growth opportunities without compromising trust.
• Proactive, detail-oriented, accountable, and adaptable to a consulting environment.

Preferred Background

• Experience in Data, AI, Analytics, Cloud, Digital Transformation, or Enterprise Applications.
• Familiarity with tools and platforms like Microsoft Azure, Power BI, Databricks, Microsoft Fabric, Power Platform, and Generative AI technologies.
• Working knowledge of government or large enterprises in Qatar or the Gulf Cooperation Council region.
• Demonstrated capability managing multiple simultaneous strategic accounts and projects.
• Experience carrying out executive-level business and client success reviews.
• Background in consulting firms, systems integration, cloud services, or enterprise tech companies is desirable.

Success Metrics

• High client satisfaction and strong executive relationships.
• Well-managed engagements delivering measurable business value.
• Successful deployment and adoption of solutions.
• Timely identification and resolution of potential risks.
• Expanded engagement across client departments.
• Secured renewals, new projects, and growth in managed services.
• Consistent, sustainable strategic account expansion.