Client Advisor (Operations)

Position Overview

The Client Advisor (Operations) role focuses on ensuring efficient back-of-house operations consistent with the high standards of Louis Vuitton. The purpose is to streamline store functions so that the sales team can dedicate more time to providing excellent customer service, in alignment with the Louis Vuitton Promise.

Key Responsibilities

• Keep stock inventories perfectly maintained with logical and efficient organization in all stock rooms, including products and packaging.
• Oversee delivery processes, ensuring that stock is prepared and replenished swiftly and accurately.
• Guarantee availability of the appropriate products on the sales floor to enhance store efficiency and optimize customer experience.
• Collaborate with Supply Chain and manage the My Product Request (MPR) system to improve product accessibility and meet client demands.
• Approach after-sales services as opportunities to strengthen client relationships by delivering excellent service during repair requests and follow-ups.
• Handle repair procedures thoroughly and ensure quality concerns are addressed appropriately.
• Fully integrate into the store team by participating in daily briefings and contributing toward the store’s overall goals.
• Support Client Advisors by optimizing client matching to foot traffic and adapting store operations to meet client needs.
• Continuously develop extensive brand and product knowledge to uphold Louis Vuitton’s standards.
• Adhere strictly to Louis Vuitton’s grooming and behavioral guidelines to represent the brand professionally.

Candidate Profile

• Previous experience in retail, hospitality, or a customer service-related industry is advantageous.
• Excellent communication skills paired with a friendly and approachable demeanor.
• A strong eagerness to learn, combined with passion for Louis Vuitton’s products, services, and the fashion sector.
• Ability to adapt quickly and demonstrate a client-centered mindset with proactive initiative.
• Professional attitude coupled with curiosity and empathy toward clients and colleagues.
• Availability to work retail hours, including weekends and public holidays.