Call Centre Agent - Telephonic Research

Role Overview

We are seeking a motivated and result-driven individual passionate about delivering performance and collaborating within a high-achieving team. This position is ideal for someone who flourishes in a fast-paced setting, rapidly assimilates new information, and adjusts swiftly to evolving project demands.

As a Call Centre Agent at Lightstone, your responsibility extends beyond just placing calls; you will engage deeply with respondents to extract meaningful insights regarding their experiences. Achieving success here requires exceptional communication abilities, excellent phone etiquette, active listening, and precise data capture. A keen eye for quality and attentiveness to detail is crucial.

Qualifications and Requirements

• Minimum education requirement: Grade 12 (Matric)
• Previous experience as a Lightstone Fieldworker is preferred
• Consistent achievement of superior quality standards and targets

Technical Skills

• Proficiency in the Call Centre Management (CCM) system: Ability to recognize current projects, understand call statuses and histories, efficiently navigate surveys, and submit correct data
• Ability to detect and evaluate system or audio-related problems, escalating as necessary
• Familiarity with communication tools including MicroSIP, Microsoft Teams, and email for everyday tasks

Non-Technical Skills

• Effective verbal communication skills: Speak clearly, respectfully, and confidently while actively engaging with callers
• Strong attention to detail ensuring the accurate capture and integrity of data
• Adaptability to quickly learn new scripts, projects, and handle diverse respondent profiles
• Cooperative team player committed to supporting colleagues and working collaboratively
• Maintain professionalism and focus, even during repetitive activities or under pressure

Benefits and Perks

• Provident Fund, Life and Disability Insurance coverage
• Performance-based incentives and bonuses for meeting specific targets
• Opportunities for professional development and study assistance
• Comprehensive training programs supporting skill advancement and career growth
• Office perks such as wellness days and monthly Braai celebrations
• Entitled to 25 days of annual leave
• Paid 2-month sabbatical every 5 years of continuous service
• Employee Wellness Programme to support overall health and wellbeing

Company Overview

Lightstone Auto specializes in intelligence-driven solutions with deep expertise in automotive dealer systems including sales, stock management, marketing, and finance & insurance. The company provides sophisticated analytical products, real-time and batch data quality solutions, serving manufacturers, dealerships, government agencies, and financial sectors.

The work environment values non-corporate culture fostering flexibility, innovation, and collaboration. Core company values include Encouraging Participation, Responding to Changing Needs, and Winning Together, which guide every project and service we deliver.