Call Center Representative
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Bachelor's degree in Business Administration or related field preferred
- Resume
- Required to apply
Where you'll work
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Job description
About CsMena
CsMena is a prominent communications management service provider headquartered in Riyadh, Saudi Arabia. Operating since 2018, it specializes in delivering high-quality call center outsourcing solutions. The company serves a diverse clientele spanning e-commerce, healthcare, telecommunications, and hospitality sectors, offering multilingual support via multiple communication channels to enhance customer satisfaction and loyalty.
Role Overview
This position is a full-time, on-site Customer Service Representative role based in Riyadh. The individual will manage inbound and outbound calls, address customer inquiries, resolve issues efficiently, and consistently deliver excellent customer support.
Key Qualifications
- Proficiency in English at B1 to B2 levels.
- Strong skills in customer service and support.
- Expertise in ensuring customer satisfaction and enhancing customer experience.
- Excellent communication and interpersonal abilities.
- Capacity to handle multiple tasks simultaneously and perform well under stress.
- At least one year of experience in customer service roles.
- Familiarity with CRM tools and call center technology.
- Availability to work all shifts, covering 24/7 operations.
- Preferably holding a bachelor’s degree in Business Administration or a related discipline.
Minimum education
Bachelor's Degree