- Experience
- Any
- Salary
- CAD 39,000 – CAD 57,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
G Spa Travel S.A.S. is seeking a dedicated Call Center Agent to join its remote team in Canada. This role integrates Customer Support, Customer Relationship Management (CRM), and communication to ensure precise source data, adherence to deadlines, and transparent status tracking from task initiation through to handoff. A key focus is on maintaining thorough case documentation, upholding service excellence, managing complaints, and delivering outstanding customer support within the Canadian context.
Key Responsibilities
- Manage assigned Canadian call center duties involving customer support actions, escalation procedures, and ticket tracking to sustain traceability and accuracy of sources.
- Review incoming data through CRM tools, knowledge base, and follow-up protocols to detect incomplete or inconsistent information prior to the subsequent process stage.
- Monitor ongoing tasks by coordinating customer communications, call center workflows, and contextual understanding specific to Renata Travel DMC, ensuring ownership and deadlines remain clearly visible.
- Document decisions and transfer details effectively through escalation and ticket management processes, so colleagues can continue workflows without needing to reassemble background information.
- Leverage the knowledge base and customer support mechanisms to uphold quality standards, escalating cases when verifiable status evidence is lacking.
Success Criteria
Effective performance in this role is demonstrated by reinforcing accurate source tracking, diligent deadline management, and comprehensive status documentation. Tasks not completed remain with designated owners, and all finished work provides an auditable trail of evidence.
Candidate Profile
- Practical experience or ability with customer support, CRM, and ticket management in a remote Canadian environment.
- Strong written communication skills particularly in escalation handling and knowledge base documentation.
- Familiarity with follow-up procedures and maintaining accurate records within the Renata Travel DMC operational context.
- Good judgment in customer communication and workflow management, including appropriately escalating issues.
Position Details
- Full-time employment, entry-level position.
- 100% remote work location within Canada.
- Annual base compensation ranges from $39,000 to $57,000.