Business Development Representative

About PagerDuty

PagerDuty is a leading company in Digital Operations Management, trusted by over 13,000 organizations including 60 of the Fortune 100, to enhance digital experiences through real-time issue detection and resolution. The platform integrates AI/ML and automation to support teams in Development, IT, Customer Service, Security, and more. Notable clients include GE, Cisco, Netflix, Shopify, and others.

Role Overview

We are looking for a Business Development Representative to join our sales team in Greater London. This role involves collaborating closely with Account Executives to generate and nurture high-quality leads within a fast-paced, high-volume sales environment. You will represent the PagerDuty brand as a primary contact, using modern outbound prospecting techniques to engage and educate potential clients about our value proposition.

Key Responsibilities

• Communicate the unique value and benefits of PagerDuty’s solutions, focusing beyond product features to address customer-specific challenges.
• Adopt the Command of the Message (COM) and solution-selling methodologies effectively.
• Achieve consistent sales targets while maintaining strong collaboration and time management skills.
• Prepare thoroughly for meetings and presentations, ensuring accurate follow-ups to support long-term company initiatives.
• Strategically target enterprise accounts using diverse communication channels including phone, email, video, and social media.
• Engage in discovery conversations with various levels within target accounts.
• Utilize tools such as Salesforce, Sales Navigator, Gong Engage, and Demandbase to streamline sales efforts.

Candidate Requirements

• Excellent communication and interpersonal abilities for building customer relationships.
• Strong organizational skills to manage multiple leads and opportunities.
• Resilience and adaptability to succeed in a dynamic, fast-moving sales setting.
• Passion for technology and innovation.
• 1-2 years of experience in outbound prospecting.
• Preferred: previous sales development experience and familiarity with salesforce.com.
• BA/BS degree preferred.

Work Environment

This position is based onsite in our Moorgate office with an expectation to work onsite 1-2 times per week to foster collaboration and growth.

Additional Information

• PagerDuty practices equal opportunity employment and encourages applications regardless of background.
• Reasonable accommodations are provided for applicants with disabilities during the hiring process.
• The company uses E-Verify for employment verification.
• Applicants must reside in eligible locations as specified by PagerDuty.

Benefits

• Competitive salary with comprehensive benefits.
• Flexible work arrangements.
• Equity options and employee stock purchase program.
• Retirement/pension plans.
• Paid vacation, holidays, sick leave, and additional wellness days.
• Generous parental leave policies.
• Volunteer time off and wellness programs.
• Company-wide hack weeks and mental health support.

Culture and Values

PagerDuty promotes a culture of accountability, inclusivity, and leadership development, offering clear expectations and support for managers and employees alike to succeed and innovate.