Business Development Manager (ISO & Certification Services)

Job Overview

The Business Development Manager will spearhead efforts to identify and secure new client opportunities, developing and nurturing long-term relationships in the field of ISO certification, training, inspection, audit, and compliance services. This role requires meeting sales objectives, crafting proposals, working alongside technical teams, and ensuring client satisfaction throughout certification engagements.

Key Responsibilities

• Discover and cultivate new business leads across diverse industry sectors.
• Generate prospects via networking, referrals, cold outreach, email marketing, and online channels.
• Establish and maintain trusted partnerships with clients and key decision makers.
• Create strategic alliances with consultants, regulatory bodies, and industry groups.
• Conduct market analysis to spot new opportunities and follow sector trends.
• Promote sales of ISO certification, auditing, inspection, training, and compliance offerings.
• Draft quotations, commercial proposals, and negotiate contracts to secure deals profitably.
• Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
• Represent the company at trade exhibitions, seminars, and networking events.
• Understand client needs and propose tailored certification solutions.
• Coordinate with technical auditors and internal teams to ensure timely project completion.
• Maintain consistent communication with clients to foster satisfaction and encourage repeat business.
• Track project milestones and manage client concerns promptly.
• Ensure all necessary certification documentation is accurate and complete.
• Maintain an updated CRM system and prepare periodic sales reports.
• Analyze sales pipeline, forecast outcomes, and monitor competitor pricing and activities.

Qualifications and Experience

• A bachelor's degree in Business Administration, Marketing, Engineering, or related disciplines.
• Professional sales training is beneficial.
• Between 3 and 7 years in business development or sales roles.
• Preferably experienced in ISO certification, management systems, inspection, testing, consulting, or compliance sectors.
• Documented success in meeting or surpassing sales targets.

Skills & Competencies

• Strong expertise in sales techniques and contract negotiation.
• Effective communication and presentation skills.
• Proven ability to build and maintain customer relationships.
• Proficient in proposal development and contract discussions.
• Familiarity with CRM platforms and Microsoft Office suite (Word, Excel, PowerPoint).
• Excellent time management and organizational capabilities.
• Capable of working autonomously and collaboratively within teams.