Business Development Manager

Objective

The Business Development Manager is tasked with boosting revenue via the acquisition of new BPO clients and nurturing existing accounts, both locally and internationally. This position also involves retaining signed BPO clients, shaping B2B BPO solutions, business planning, and spearheading market expansion activities.

Key Responsibilities

• Prepare the BPO business development strategy for senior approval and integration into the overarching corporate framework.
• Create comprehensive sales, business, marketing, and profitability plans targeting local and international audiences.
• Design and implement customer acquisition frameworks for BPO services in domestic and global markets.
• Collaborate with Business or Financial Analysts to define pricing and develop BPO solutions tailored to market needs.
• Participate in identifying and building new BPO products and services for existing and prospective markets.
• Collect and analyze market intelligence and customer feedback to uncover business opportunities regionally and internationally.
• Research target market segments, including industries and potential clients, and devise effective market engagement strategies.
• Use market data and reports from direct reports to choose appropriate channels for solution deployment.
• Secure partnerships with relevant entities to promote product sales internationally.
• Support sales and distribution teams and international resellers with marketing materials and training to optimize BPO offering sales efforts.
• Develop multifaceted sales strategies involving lead generation, networking, and direct client interactions.
• Assist in planning and executing digital marketing initiatives, including SEO/SEM, social media, email campaigns, and display advertising.
• Implement cost control measures aligned with key performance indicators to maximize profitability.

Qualifications and Experience

• Possess 6 O Levels including English and Mathematics, plus 2 A Levels.
• Hold a Bachelor's degree in Marketing, Business Management, or similar disciplines.
• Have at least six years’ exposure to business development, sales, or commercial management with a minimum of one year in a leadership role.
• Postgraduate qualifications such as MBA or MBL are considered an advantage.
• Exhibit strong strategic thinking, analytical skills, and problem-solving abilities, with aptitude for interpreting sales data, market trends, and business intelligence to fuel growth.
• Proven track record in identifying, developing, and converting business opportunities while fostering client and stakeholder relationships.
• Demonstrate professionalism, integrity, commercial insight, and meticulous attention to detail.
• Familiarity with Artificial Intelligence, digital transformation, and emerging tech relevant to enhancing sales effectiveness and customer engagement.
• Capable of thriving in a fast-paced, goal-oriented environment managing multiple responsibilities.
• Prepared to work flexible hours and travel as necessary to fulfill business goals.
• Technologically proficient and savvy.

Application Guidelines

Applicants should submit their applications via the recruitment email provided, ensuring the subject line specifies the job title. The deadline for submissions is August 20, 2026, by 17:00 hours. Only shortlisted candidates will be contacted.