Booking Coordinator

Job Overview

The role is focused on providing efficient coordination for pre-surgical activities to enhance patient satisfaction by minimizing pre-operative inefficiencies and related financial costs.

Primary Responsibilities

• Manage and coordinate procedure scheduling by using OR module software to assign time slots considering procedure type, length, and resource availability.
• Prioritize urgent surgical cases to improve patient and resource flow.
• Proactively handle scheduling conflicts and operational challenges.
• Regularly review and refine scheduling procedures based on feedback, data analysis, evolving service demands, and physician input.
• Prepare comprehensive daily surgical lists for concerned teams.
• Allocate dedicated time slots for various surgeries and specialties to ensure predictability.
• Adjust schedules dynamically in response to emergencies or patient needs without disrupting planned surgeries.
• Monitor and analyze slot usage and procedure durations to identify patterns and improvement opportunities.
• Confirm that all necessary equipment, staff, and facilities are ready for scheduled surgeries, ensuring smooth transitions from operating room to recovery.
• Develop strategies for overbooking to offset no-shows and additional cases.
• Maintain precise documentation of scheduled procedures, patient details, and resource assignments.
• Ensure adherence to safety protocols and regulatory standards related to scheduling.
• Generate detailed reports on scheduling efficiency, resource use, and patient outcomes.
• Identify inefficiencies and propose solutions to boost operational productivity.
• Collaborate with multidisciplinary teams on quality improvement projects aimed at workflow optimization and enhancing satisfaction for patients and staff.
• Stay updated on best practices in surgical scheduling and implement applicable strategies.
• Support accreditation maintenance and participate in audit processes as needed.
• Foster effective communication among surgeons, nurses, radiology, outpatient services, administration, and case managers to coordinate smooth workflow and prioritize patient care.
• Maintain a proactive, positive approach to overcoming challenges.

Additional Responsibilities for All Employees

• Support the organization's person-centered care values in all duties.
• Actively engage in continuous improvement initiatives relevant to the role.
• Adhere strictly to safety protocols and address any safety concerns.
• Maintain confidentiality of sensitive information encountered during work.
• Comply with cybersecurity policies and participate in awareness initiatives.
• Uphold the organization's code of conduct, ethics, and policies.
• Complete mandatory educational requirements timely, at least one month before expiry.

Qualifications & Experience

• Minimum two years clinical nursing experience in a complex tertiary center for BSN graduates; three years for Diploma holders.
• Diploma in Nursing required; Bachelor's degree in Nursing preferred.
• Licenses valid for practice in country of origin and regional health authority (e.g., SCFHS, DHA).
• BLS, ACLS, and other life support training courses as applicable.

Skills and Abilities

• Effective under pressure with strong teamwork capabilities.
• Familiarity with performance improvement processes and international standards.
• Proficient in computer applications including MS Excel, MS Word, and MS Outlook.
• Strong analytical and problem-solving aptitude.
• Good interpersonal communication and customer service skills.
• Accurate and diligent record-keeping.

Language

Excellent command of English is required; proficiency in Arabic is advantageous.