Billing Associate

Overview

This role is responsible for generating invoices accurately and on time for loss adjusting and claims management services, ensuring full compliance with contractual obligations.

Key Duties

• Create and send invoices per billing terms and service level agreements for claims and loss adjusting services.
• Examine claim files to confirm all payable fees and expenses are accurately captured and documented.
• Ensure compliance with client-specific billing instructions, contractual fee structures, and agreed-upon rates.
• Validate the accuracy of customer, vendor, and billing master data to reduce invoice errors.
• Track billing timelines to guarantee invoices reach correct contacts within the agreed service periods.
• Confirm billing data completeness and correctness before issuing invoices, ensuring claim handlers attach all necessary supporting documents, escalating delays as required.
• Detect and resolve any inaccuracies related to claims data, customer information, pricing, currencies, taxes, or costs.
• Maintain comprehensive billing documentation to assist internal and external audits, identify trends affecting billing quality, and suggest improvements.
• Coordinate with loss adjusters, claims handlers, and billing managers to resolve invoice issues and ensure contractual alignment.
• Respond swiftly to client billing inquiries and help settle invoice disputes.
• Work alongside Accounts Receivable to promote prompt payment collection.
• Demonstrate responsibility and collaborate effectively to meet billing KPIs and monthly targets.
• Contribute to projects enhancing billing process efficiency, including system enhancements and automation testing.
• Report and assist in resolving system problems impacting billing.
• Support global efforts towards process standardization and master data governance.
• Share knowledge and best practices with colleagues and other teams.

Experience & Qualifications

• Experience in billing, finance operations, accounts receivable, or revenue management.
• High attention to detail and dedication to data accuracy.
• Strong analytical abilities and problem-solving skills.
• Effective communication and capacity to collaborate across departments.
• Familiarity with Microsoft Excel and enterprise systems such as ERP, billing, or claims management platforms.
• Proficiency in English.
• Experience working in customer-focused, global organizations.
• Collaborative team player mindset focused on shared goals.
• Good time management and adaptability to evolving business needs.
• Dependability during critical business periods.
• Commitment to ongoing learning and process enhancements.
• Background in insurance, loss adjusting, claims management, or professional services is advantageous.

About the Company

Since 1932, McLarens has been a trusted loss adjusting and forensic technical services firm with a global presence and strong local expertise, known for exceptional service in diverse industries. Their teams include loss adjusters with over 20 years average experience.

The organizational culture encourages talent development, ambition, teamwork, and putting people first.

Our Commitments

• Purpose: Making a positive impact globally on people and communities.
• Progress: Dedicated to excellence, expertise, and growth.
• Place: Promoting empowerment, support, and inclusiveness.

Benefits

• Competitive salary with performance-based incentives.
• Access to technical training, global knowledge sharing, and career advancement opportunities.
• Support for work-life balance through flexible work arrangements, including remote work and flexible scheduling.
• Opportunities for global collaboration with international colleagues and clients.
• An inclusive and respectful workplace where contributions are valued.

Equal Opportunity

The company is committed to equal employment opportunities and prohibits discrimination or harassment based on protected characteristics including race, gender, sexual orientation, disability, religion, age, and veteran status.