Beauty Manager

Job Overview

The role involves managing and developing a retail beauty team to achieve high revenue targets while upholding brand image, operational standards, and delivering excellent customer satisfaction.

Key Duties and Responsibilities

• Drive sales growth by tracking team performance, spotting commercial opportunities, and proposing strategies to exceed sales objectives.
• Foster a culture centered on outstanding customer service through exemplary leadership.
• Handle customer complaints efficiently and resolve issues promptly.
• Reduce stock loss by enforcing policies and procedures rigorously.
• Utilize stock management data to maximize sales potential.
• Coordinate stocktakes with the Operations department and ensure their smooth execution.
• Ensure full compliance with all company policies, health, and safety standards.
• Generate and analyze reports to monitor performance trends, identify opportunities, and provide valuable stock feedback to Buying and Planning teams.
• Plan, manage, and support sales promotions and brand initiatives to meet targets.
• Maintain effective communication with business partners and provide market and customer profile insights to Marketing, Buying, and Planning.
• Guarantee that Visual Merchandising is aligned with brand guidelines and uphold appearance, maintenance, and cleanliness standards.
• Track sales per square foot to optimize productivity according to brand and store standards.
• Stay updated on industry trends and competitor activities, offering recommendations accordingly.

Leadership and Team Management

• Lead and guide team members towards achieving shared goals.
• Coach and motivate staff to elevate performance and ensure continuous professional growth for advancement opportunities.

Educational and Experience Requirements

• A graduate degree in any discipline is required.
• Between five to seven years of proven experience managing a profitable retail store successfully.

Skills and Competencies

• Strong commercial sense with adept negotiation abilities.
• Thorough industry knowledge and previous experience managing similar size retail operations.
• Confident, knowledgeable about products and current market trends.
• Good grooming and a pleasant personality.
• Excellent communication and interpersonal skills.