Associate Store Manager

About the Role

Join a vibrant team committed to making a difference within Canadian communities by fostering trust, authenticity, and meaningful connections. At No Frills, employees are valued and given opportunities to grow while supporting the mission to help Canadians Live Life Well®. This Associate Store Manager position involves directly overseeing store staff productivity on behalf of the owner/manager and ensuring excellent merchandising to optimize sales and profitability. The role also includes shared responsibility for labor costs and financial metrics, as well as assuming operational leadership in the absence of the owner/manager.

Key Responsibilities

• Ensure a consistently high level of customer service throughout the store.
• Train, coach, motivate, and provide a supportive environment to staff while addressing their concerns.
• Organize work schedules effectively to tailor staffing levels to business needs.
• Delegate tasks and prioritize workloads for team members.
• Implement effective merchandising strategies for advertising and promotional activities to leverage the corporate brand strength.
• Stay informed about market trends and competitor actions to maintain competitive advantage.
• Manage receiving, handling, and storage of products for optimal outcomes.
• Maintain accurate category sets and product mix to maximize profits.
• Utilize shipment, exclusivity, and head office reports to monitor and improve store profitability.
• Collaborate with sales representatives to negotiate credits, merchandising displays, and order quantities.
• Handle precise purchasing and ordering processes, including Cutter/UPP and seasonal bookings.
• Sustain appropriate inventory levels by effective ordering and product rotation.
• Guarantee pricing accuracy across all products.
• Coordinate daily employee activities, support staff problem-solving, and escalate complex issues to the owner as necessary.
• Participate in performance management processes to support employee growth.
• Perform any other duties required to maintain courteous service, competitive pricing, and cleanliness standards.

Qualifications and Experience

• Experience in managing teams, demonstrating the ability to lead effectively.
• Capability to work independently with minimal supervision.
• Deep understanding of the key success factors associated with No Frills as a discount food retailer emphasizing a low-price image.
• Proven influence on store outcomes in customer service, employee relations, merchandising, sales, and profitability.
• Strong communication skills, including verbal, written, and active listening.
• Customer-focused mindset with a strong commitment to delivering superior service.
• Proficiency in issue management skills such as time management, interpersonal communication, conflict resolution, information gathering, problem-solving, and team building.
• Flexible availability, including willingness to work various shifts such as days, nights, weekends, and holidays.
• Extensive knowledge of produce operations, products, and related practices.

Sustainability and Culture

The company is committed to sustainability and social responsibility, emphasizing environmental care, responsible sourcing, and community engagement. Core values including Care, Ownership, Respect, and Excellence shape decision-making and contribute to a positive workplace culture. Employees benefit from career advancement opportunities, comprehensive training, flexible schedules, and competitive benefits. The organization is recognized among Canada’s top employers for diversity, sustainability, and youth employment.

Diversity and Inclusion

Applicants bringing diverse perspectives and experiences are encouraged to apply even if not all criteria are fully met. The company values equity and inclusion and offers accommodations throughout the recruitment process for candidates with disabilities, ensuring equal access to opportunities.

Additional Information

• Applicants must be 18 years or older and will be required to undergo a criminal background check during the hiring process.
• The role is employed by an independent franchisee licensed to use the No Frills brand; employment relationships are directly with the franchisee, not with Loblaws Inc.
• The position’s salary range is $37,500 to $65,400 annually, influenced by experience and geographic location.
• Applicants should be aware that artificial intelligence is utilized for screening and assessment during recruitment.