Associate, Client Service

Role Overview

The Client Service team at Guidepoint plays a critical role in linking clients with subject-matter experts who help inform vital business decisions. Associates in this team quickly understand unique client research needs and connect them with the most relevant expert advisors, often within hours. This position is hybrid, based out of the London office, and requires candidates to have the right to work in the UK.

Key Responsibilities

• Act in a client-focused sales capacity by identifying and recruiting expert consultants to join Guidepoint's network for client projects.
• Collaborate with Project Managers to devise effective strategies for fulfilling client consultation requests.
• Utilize online research tools such as LinkedIn, press releases, and case studies to find experts relevant to diverse strategic and investment topics.
• Screen and evaluate potential experts for suitability against specific client project needs and create detailed professional profiles for client presentation.

Candidate Experience and Skills

• Holds at least a bachelor's degree.
• Demonstrates initiative through previous internships, volunteering, or extracurricular activities.
• Possesses eligibility to work legally in the United Kingdom.
• Has a keen interest in sales and lead generation roles driven by key performance indicators and metrics.
• Thrives in a fast-paced, goal-oriented work environment.
• Excels in time management and organization.
• Energetic and personable with the ability to communicate effectively across professional levels.
• Shows intellectual curiosity and a desire for continuous learning.
• Strong written and verbal communication abilities.
• Able to work independently and collaboratively within a team setting.

Company Culture and Benefits

• Competitive remuneration package including salary, bonuses, and benefits.
• Comprehensive healthcare coverage with BUPA medical plans.
• Robust professional development support and career advancement opportunities.
• A company culture that values teamwork, excellence, and personal growth backed with mentorship and leadership guidance.
• Frequent social and team-building activities such as monthly happy hours, sports events, and summer Fridays.
• Support resources including Employee Assistance Programs and designated volunteer days.
• A friendly, informal workplace environment fostering collaboration.

About Guidepoint

Guidepoint powers the research workflows for premier global research teams through a network of over 2 million experts and a staff of 1,600 professionals. The company supports decision-making at all levels by providing access to expert consultations, surveys, proprietary content, and advanced AI tools to generate actionable insights. Diversity and inclusion are cornerstones of Guidepoint's workforce and client base, fostering meaningful connections and varied perspectives in a welcoming environment.

Interview Process

• Initial meeting with a recruiter.
• Candidate screening assessment.
• Introductions to relevant teams.
• Hiring manager interview.
• Role-specific mock assessment involving a simulated client request.
• Mock interview and discussion regarding assessment results.
• Final decision communicated.