Assistant Store Manager

About POP MART

Established in 2010, POP MART is a prominent global leader in the trend culture and entertainment field. With a core focus on intellectual property (IP), the company nurtures creative talent, operating a robust ecosystem for IP development and management. POP MART boasts renowned characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono, offering art toys and derivatives that shape contemporary consumer culture. At present, POP MART runs over 550 physical outlets and upwards of 2,500 automated Robo Shops worldwide, reaching customers in more than 90 countries across multiple e-commerce platforms.

Position Summary

We are searching for a dedicated Assistant Store Manager to join our expanding retail division in Australia and New Zealand. This role offers an opportunity to work with products beloved by collectors, fans, and families alike, within a vibrant, creative environment.

Key Responsibilities

• Lead team members by providing coaching, motivation, and development support.
• Assist with staff recruitment, onboarding, and training efforts.
• Deliver continual feedback to enhance performance and foster a positive workplace culture.
• Drive commercial success by supporting sales targets and monitoring key performance indicators.
• Analyze store performance metrics to uncover areas for growth and improvement.
• Maintain a customer-centric and sales-focused atmosphere in-store.
• Support operational aspects, including roster planning, inventory management, and upholding store presentation standards.
• Ensure compliance with company policies and assist during product launches, promotional activities, and busy trading periods.

Candidate Profile

• Previous experience as an Assistant Store Manager, Supervisor, or second-in-command role in retail.
• Strong passion for enhancing customer experiences and mentoring teams.
• Confidence in coaching and leading staff members with a results-driven approach.
• Commercially savvy with a focus on achieving KPIs.
• Organized, flexible, and solutions-oriented mindset.
• Capability to thrive in a fast-paced retail setting.

Availability & Working Conditions

• Applicants must have flexible availability throughout all seven days of the week.
• Typical working hours involve weekends, late-night shifts, and public holidays.
• The company strives to offer structured schedules that include two consecutive days off each week to support work-life balance.
• Flexibility is necessary to accommodate peak sales periods, especially from November through January, as well as major product launches.

Compensation & Benefits

• Base salary starting around $68,000 annually, with adjustment possible depending on experience.
• Monthly incentives linked to product releases upon completing probation.
• Performance bonuses awarded monthly.
• Access to annual passes for POP LAND events in Beijing.
• A supportive, energetic, and inclusive company culture.
• Opportunity for career growth within a rapidly expanding global brand.

Additional Information

Applicants must hold full and permanent working rights in Australia. POP MART is an equal opportunity employer committed to workplace diversity and strictly prohibits discrimination based on race, gender, religion, disability, sexual orientation, or any other legally protected status. The company practices fair pay policies and does not request historical salary information during recruitment.