Assistant Manager - Prospect

About Kennards Self Storage

Kennards Self Storage (KSS) is a proudly Australian family-owned business operating for more than 50 years, leading the industry with innovation and passionate customer service. The company culture emphasizes freedom, ownership, learning, and a "give it a go" mindset, promoting a constructive and inclusive workplace where every team member adds value uniquely.

Role Overview

The Assistant Manager at the Prospect location takes responsibility for managing day-to-day facility operations, delivering exceptional customer service, and guiding customers to appropriate storage and packaging solutions. The role fosters a positive work environment, emphasizing KSS's FREEDOM values, particularly fun, and involves maintaining facility standards and handling operational administration.

Key Responsibilities

• Provide outstanding customer service and boost sales by assisting customers in finding tailored storage and packaging options.
• Uphold and promote a constructive culture aligned with KSS's FREEDOM values.
• Ensure the storage facility is well presented, maintaining cleanliness, safety, and upkeep.
• Oversee daily operational and administrative tasks to ensure smooth centre functioning.
• Facilitate and embrace change to foster continuous improvement.

Employment Details & Benefits

• Full-time position with 76 hours per fortnight, operating across 7 days a week.
• Inclusive remuneration package (including superannuation) totaling $75,040 per annum.
• Balanced work-life schedule without late nights or early mornings.
• Autonomy in the role supported by coaching, training, and a strong support network.
• Generous on-the-job training: 4 weeks with experienced KSS managers.
• Ongoing learning and development initiatives.
• Self Improvement Program (SIP) offers $299 contribution towards courses for professional or personal interests.
• Employee Referral Program with attractive bonuses for successful referrals.
• Encouragement of taking initiative and learning from mistakes.
• Opportunity for meaningful career and personal growth within a growing Australian family business.

About the Team

KSS teams are passionate about exemplary customer service and manage their centres with pride and independence. The supportive culture fosters ownership and meaningful contribution without micromanagement, allowing team members to grow long-term or leverage the skills developed for future roles.

Ideal Candidate Profile

The successful Assistant Manager will be organized, take ownership of tasks, be outcome-focused on customers, embrace constructive company culture, and thrive in a small team environment.