Assistant Housekeeping Manager

About The Johnstown Estate

The Johnstown Estate takes pride in offering warm and genuine welcomes, consistently aiming to provide polished service, guest comfort, and excellence in all aspects. The company’s core values—Passion, Customer Focus, Teamwork, and Integrity—drive a strong commitment to guest satisfaction and continuous team development, inspiring every member daily.

Role Responsibilities

• Support the Housekeeping Manager in supervising the entire housekeeping team, including room attendants, laundry personnel, and cleaning staff. Offer guidance, training, and feedback to ensure smooth and effective department operations.
• Work closely with staff to maintain cleanliness and upkeep of guest rooms, public areas, and behind-the-scenes spaces according to established standards. Conduct routine inspections to guarantee quality assurance.
• Help manage inventory and supplies related to housekeeping, such as cleaning agents, linens, and guest amenities. Monitor stock levels and prepare purchase orders proactively to avoid shortages.
• Assist in scheduling staff shifts by considering factors like occupancy rates and special events to ensure appropriate coverage and guest service levels at all times.
• Provide training sessions to housekeeping employees on cleaning methods, safety practices, and customer service protocols to enhance skills and maintain superior service quality.
• Strive for excellent guest satisfaction by addressing housekeeping-related concerns promptly, implementing corrective actions, and sustaining a positive guest experience environment.
• Ensure strict adherence by the staff to health and safety guidelines, including safe handling of cleaning materials and equipment. Promote a safe workplace and report potential hazards or incidents immediately.
• Support budget management by monitoring housekeeping expenses and labor costs, identifying and implementing cost-efficient measures without sacrificing quality.
• Maintain effective communication with other hotel departments such as front office and maintenance to coordinate guest services and handle maintenance requests efficiently.

Candidate Requirements

• Educational background in hospitality management.
• Prior experience in housekeeping or a similar role with proven supervisory capabilities.
• Meticulous attention to cleanliness and a commitment to high standards.
• Strong leadership qualities with the ability to motivate and inspire a varied team.
• Highly organized with excellent time management skills.
• Excellent interpersonal and communication abilities to lead and engage team members effectively.
• Thorough knowledge of cleaning products, equipment, and industry best practices.
• Understanding of health and safety regulations applicable to housekeeping operations.
• Proficiency in computer applications used for scheduling, inventory tracking, and reporting.