Alarm Receiving Centre (ARC) Controller

Overview

Sharp Group Fire & Security Services is actively seeking a dedicated and dependable Alarm Receiving Centre (ARC) Controller to join their team immediately. This full-time position involves shift work including nights and weekends, based at the Sharp Group office in Dublin.

Primary Responsibilities

• Monitor alarm activations and respond according to established company protocols.
• Operate CCTV surveillance systems and coordinate suitable responses.
• Manage access control systems to maintain security at remote sites.
• Adhere strictly to Standard Operating Procedures (SOPs) and specific client guidelines.
• Maintain accurate logs of all incidents and interventions.
• Communicate professionally with clients, emergency responders, keyholders, and team members.
• Protect confidentiality when handling sensitive information.
• Ensure superior customer service throughout all interactions.

Essential Requirements

• Possession of a PSA (Monitoring) Licence.
• Legal eligibility to work in the Republic of Ireland.
• Reliable personal transportation.
• Proficient in spoken and written English.
• Strong computer skills with proficiency in PC operation and keyboard use.
• Ability to operate both independently and collaboratively within a team.
• Excellent attention to detail and solid organizational capabilities.
• Consistent record of punctuality and attendance.
• Flexibility to work rotating shifts including nights, weekends, and public holidays.

Preferred Skills and Competencies

• Previous experience in an ARC, Security Operations Centre, or analogous security environment is advantageous but not mandatory; comprehensive training will be provided.
• Eagerness and aptitude to quickly learn and use various security and safety technologies.
• Capacity to multitask efficiently within a fast-moving work environment.
• Maintain composure and exercise sound judgment during emergencies or pressure-filled situations.
• Strong verbal and problem-solving skills.

Pre-Employment Conditions

• Successful candidates will undergo background checks and references verification.
• Compliance with necessary licensing and certification mandates for the role.
• Completion of any required medical or substance screenings as per company policy.

Benefits

• Competitive salary aligned with experience.
• Death in Service Insurance coverage.
• Medical and dental insurance available post-probation period.
• Comprehensive training with ongoing professional growth opportunities.
• Supportive and collaborative team environment.
• Potential for career advancement.

Additional Information

• Parking facilities available on-site.
• Position demands reliable commuting or relocation to Dublin, County Dublin.
• Strong teamwork is essential given the collaborative nature of the controller team.
• Applicants should have at least 2 years of relevant experience.