Administrative Coordinator - Learning & Development

About the Role

KPMG's Jamaica Extended Support Services (JESS) center in Kingston supports its U.S. counterparts by providing essential administrative functions. The Administrative Coordinator will play a vital role in the Tax Learning and Development team, assisting with the organization and delivery of training programs. This position requires someone detail-focused, effective at multitasking under pressure, and capable of resolving problems analytically.

Key Responsibilities

• Maintain proactive communication with clients, ensuring timely responses to inquiries.
• Collaborate closely with various internal KPMG departments to address requests efficiently.
• Organize meetings by preparing agendas, documenting discussions, and archiving meeting records.
• Assist in creating reports and presentation materials.
• Analyze and resolve administrative challenges by identifying and communicating effective solutions.
• Execute diverse administrative tasks as assigned throughout the workday.
• Accurately input data into SharePoint databases in multiple formats.
• Transform data in Excel using functions such as VLOOKUP, pivot tables, and slicers.
• Generate and review reports from KPMG's systems, including Focus analytics and employee bios, after system training.
• Coordinate ordering and shipment logistics for printed training materials.
• Support virtual training sessions by managing attendance tracking tools, creating and running interactive polls, and reporting poll results, with training provided.

Qualifications and Experience

• Bachelor’s degree from an accredited institution or an equivalent professional qualification.
• Minimum of two years’ experience in administrative roles or related support functions.
• Intermediate proficiency with Microsoft PowerPoint, Word, and Adobe Acrobat.
• Solid working knowledge of Excel, including pivot tables, slicers, and VLOOKUP.
• Basic familiarity with SharePoint.
• Strong problem identification and resolution capabilities related to standard processes.
• Ability to manage daily tasks autonomously and effectively handle escalated issues.
• Exceptional attention to detail.

Skills and Competencies

• Excellent verbal and written communication skills to convey complex information clearly and succinctly.
• Commitment to customer service, accountable for delivering quality outcomes to internal and external clients.
• Proven ability to collaborate and build partnerships within and beyond the organization.
• Strong stakeholder engagement skills with the ability to influence across various levels of the company.
• Effective administrative support skills to organize and structure large volumes of data and documents.
• Analytical problem-solving skills to evaluate data and recommend practical solutions.
• Competency in gathering and analyzing diverse data to support strategic decision-making.

Additional Information

• JESS operates a hybrid work model, permitting staff to work remotely within Jamaica with an expectation to be physically present in the office at least five days monthly, and potentially more as business demands require.
• Employees will use KPMG-approved Generative AI software to enhance work efficiency.
• Fast-paced team environment requiring adaptability.
• The role is paperless, relying heavily on information systems to perform tasks throughout the day.
• Occasional extended hours or work on public holidays may be necessary.

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