Account Manager

About Thomas Peer Solutions

Thomas Peer Solutions serves as a dependable partner for businesses requiring comprehensive IT solutions and professional services. The company offers both complete project management and targeted support components by leveraging a selective group of seasoned IT specialists to ensure alignment with business goals. Their combined extensive industry experience aims at minimizing the costs and overheads related to IT solution deployment. The flexible delivery models, including 'resources on request' and 'resources as a service', provide clients specialist knowledge without imposing long-term commitments. The firm is devoted to producing affordable, ready-to-use IT solutions customized to meet individual client demands.

Role Overview

The Account Manager position is a full-time, hybrid-role based in Rowville, Victoria, allowing partial remote work flexibility. This role focuses on nurturing and managing client relationships by comprehending both business needs and technical requirements, guaranteeing IT products and services fulfill established standards. Responsibilities encompass managing ongoing client accounts, liaison with internal technical teams, drafting business proposals and quotations, and overseeing project milestones and service delivery.

Communication with clients is frequent to evaluate performance, resolve concerns, uncover prospects for upselling, and assist in renewing contracts. Moreover, the position involves maintaining precise account documentation, aiding the enhancement of internal processes, and professionally representing Thomas Peer Solutions.

Qualifications & Expertise

• Strong client relationship and account management capabilities including stakeholder engagement, expectation handling, and managing conflicts.
• Experience in IT service delivery with an understanding of technical elements and their business implications.
• Proven skills in sales and business growth through identifying opportunities, preparing proposals, and conducting negotiations.
• Effective project coordination abilities such as time and priority management, and milestone tracking.
• Excellent verbal and written communication skills with a keen eye for detail and professional demeanor.
• Familiarity with business and collaboration software like CRM platforms, Office 365, and virtual meeting tools.
• Ability to excel in a hybrid working setup, both autonomously and collaboratively in cross-functional teams.
• Background in the IT field is essential; educational credentials like a diploma or degree in Business, IT, or allied fields are preferable but not compulsory.