Accommodation Supervisor

Role Overview

The Accommodation Supervisor will collaborate closely with the Accommodation Manager to uphold exceptional room standards, ensuring all guest areas including rooms, bathrooms, corridors, public spaces, and toilets maintain cleanliness and freshness in line with approved benchmarks.

Key Responsibilities

• Arrive punctually and wear the appropriate uniform on duty.
• Oversee and inspect rooms to guarantee continuous adherence to high standards and compliance with guidelines.
• Perform periodic spot cleaning duties as necessary.
• Execute additional daily tasks assigned by management.
• Implement the Customer Relations policy effectively.
• Communicate available services and facilities to guests as needed.
• Handle customer complaints professionally and promptly inform management.
• Ensure guest needs and expectations are thoroughly met.
• Maintain exemplary standards of personal grooming and hygiene.
• Take necessary precautions regarding health and safety for oneself, employees, guests, and others present.
• Report and where feasible, respond to incidents such as accidents or property damage.
• Participate in all training sessions notified by management.
• Perform additional duties to support business requirements as assigned by management.

Qualifications and Experience

• Between 1 to 2 years' experience as an Accommodation Supervisor in a similar establishment.
• Strong organizational and communication abilities.
• Familiarity with Hotsoft and Alkimii software is advantageous.

About the Employer

The Salthill Hotel is a charming 4-star hotel located on the scenic Salthill Promenade overlooking Galway Bay. It serves as an ideal venue for various events, including weddings, and is a favored destination for weekend visitors exploring Galway City and the Salthill area. The hotel features two restaurants, a lively bar, and a recently established café offering refreshments and snacks. It is part of the Byrne Hotel Group, a family-run collection that operates hotels and guesthouses in Galway, Dublin, and the UK, committed to Irish hospitality and excellence.

The Byrne Hotel Group prioritizes employee growth through training and career advancement opportunities within its network and fosters a professional and supportive environment. It is an equal opportunity employer.

Additional Benefits

• Company-sponsored events
• Food allowance
• Access to on-site parking facilities