Claims Administrator

About Wellnz

Wellnz is a reliable provider specializing in workplace injury management and rehabilitation services throughout New Zealand. We collaborate with employers, insurers, and the Accident Compensation Corporation (ACC) to deliver high-quality, client-centered solutions for claims and injury management.

Our mission is straightforward: to support individuals in recovering well and returning safely to work, while assisting organizations in fostering healthier and safer work environments. We prioritize service excellence, strong relationships, and ongoing improvement aligned with internationally recognized quality standards. At Wellnz, our people are central to everything we do, fostering a culture founded on integrity, teamwork, accountability, and professional development that empowers leaders to make meaningful contributions.

The Role Overview

As a Claims Administrator, your focus will be to provide daily administrative assistance to the claims team, ensuring that work-related injury claims are submitted accurately and handled effectively. You will collaborate with Case Coordinators and Case Managers by managing key administrative duties, maintaining precise records within our case management system, and delivering courteous, professional support to clients, claimants, and stakeholders. This entry-level position is ideal for organized, motivated individuals eager to grow their career while being part of a supportive team environment.

Candidate Profile

The successful candidate will be organized, self-motivated, and enthusiastic about developing a career in claims administration. You will thrive in a team-based atmosphere, communicate effectively with clients and stakeholders, and ensure information is meticulously maintained and updated. Proactivity, eagerness to learn, and the ability to handle diverse administrative tasks in a fast-paced setting are essential qualities.

Key Attributes & Skills Required

• Strong customer-oriented mindset with a dedication to delivering outstanding service and building positive relationships with clients, stakeholders, and colleagues.
• Excellent written and verbal communication skills, capable of conveying information professionally and confidently to various audiences.
• Previous experience in administrative roles with attention to detail and accuracy, consistently producing high-quality work.
• Team-oriented approach, ready to support teammates, contribute to collective success, and promote positive interactions.

Why Join Wellnz?

Become part of a team where your efforts make a tangible difference in people's lives. Enjoy a collaborative workplace culture, ongoing opportunities for professional growth, and exposure to a wide range of clients and injury management challenges. This position offers a great chance to advance your career within a reputable and expanding organization while positively impacting injured individuals' recovery experiences.

• Life insurance, income protection, and medical coverage.
• Professional development initiatives including study funding, paid study leave, and in-service trainings.
• Fully-covered annual flu vaccinations, eye examinations, and confidential counseling services.
• Volunteer leave to support charities of your choice.
• Access to corporate discounts on various goods and services.

Additional Information

This vacancy is exclusively available to candidates who are New Zealand citizens, residents, or possess unconditional work rights without the need for sponsorship.