Trupti Kaimal

About

Highly organized executive and administrative professional with 25+ years of experience supporting senior leadership, managing schedules, coordinating travel, handling communications, and improving operational efficiency. Experienced in CRM administration, stakeholder management, SOP documentation, training coordination, and cross-functional business support.

Experience

• Deputy Manager – CRM Support & Customer Experience Management
  Blue Star Limited
  Jun 2010 – Jan 2026
• Branch Customer Service & Operations Manager
  TNT India Private Limited
  May 2006 – Feb 2010
• Executive Assistant to Vice President – Sales
  Tata Communications (Tata Indicom Broadband Services)
  Aug 2003 – Apr 2006
• Channel Sales & Marketing Coordinator
  Solutions Integrated Marketing Services Pvt. Ltd.
  Jul 2000 – Jul 2003
• EDP In-Charge
  New Globe Air Services Limited
  Jan 1999 – Mar 2000
• Marketing Executive / Admin & Accounts Executive
  Asset International (A Venture of APTECH Ltd.)
  Jan 1997 – Dec 1998

Education

• Executive MBA (Customer Relationship Management)
  NIBM
  Customer Relationship Management · 2018 – 2018
• Diploma in Windows Networking & Systems Management
  NIIT
  Windows Networking & Systems Management · 1996 – 1997
• Bachelor of Commerce (B.Com)
  University of Mumbai
  Commerce · 1997 – 1997

Skills

• Operations
• Invoice Processing
• Data management
• Process Improvement
• Vendor Coordination
• Training Coordination
• Travel Coordination
• SOP Development
• Customer Escalation Handling
• Executive reporting
• Executive Calendar Management
• Business Correspondence
• Meeting Scheduling