About
Administration, sales, and business development professional with 6+ years of experience across client care, B2B sales, account management, and administrative support. Skilled in stakeholder engagement, proposals, negotiations, CRM management, and service excellence in results-oriented environments.
Experience
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Account AssociateProforma Mega MarketingMar 2026 – May 2026
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Business Development ManagerCaribbeanJobs.comAug 2025 – Jan 2026
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Senior Sales Advisor (Microsoft SaaS Operations)Concentrix JamaicaMar 2019 – Nov 2024
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Customer Service Representative (Microsoft Consumer Operations)Sutherland GlobalJul 2018 – Nov 2018
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Customer Care Associate (Amazon Talent Acquisitions Specialist)Ibex GlobalNov 2017 – May 2018
Education
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GSS Supervisory ManagementHEART NTAFeb 2021 – Nov 2022
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Customer Service Level 1Heart NTAMar 2019 – Jun 2019
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CAPEExcelsior Community CollegeSep 2010 – Jul 2011
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High School DiplomaHoly Childhood High SchoolSep 2005 – Jul 2010
Skills
Courses & certifications
- GSS Supervisory Management · HEART NTA · 2022
- Customer Service Level 1 · Heart NTA · 2019