Kholoud Mostafa

About

Customer-focused professional with 6+ years of customer service experience, 5 years in HR/personnel administration, and 2 years as a remote Virtual Assistant. Skilled in customer support, coordination, record keeping, scheduling, and administrative operations.

Experience

• Virtual Assistant
  Freelance
  2023 – 2025
• Customer Service Representative
  International Company for Water Filters
  2020 – 2023
• Training & Personnel Administration Officer
  Massar Skills
  2015 – 2020
• Customer Service Representative & ICDL Tester
  ITC Training & Programming Centre
  2012 – 2015

Education

• Bachelor of Mass Communication
  Cairo University
  Public Relations & Advertising · 2015

Skills

• Human Resources
• Report Writing
• Document Management
• Scheduling
• Data entry
• Google Workspace
• Training and Development
• Onboarding
• Customer Relationship Management
• Record Keeping
• Customer Service
• Microsoft Office
• Complaint Resolution
• Payroll Support
• Invoicing support
• Virtual Assistance
• Recruitment Process

Projects

• Professional Email Management & Inbox Organization
• CRM & Customer Data Management
• Virtual Assistant Task & Schedule Management