JUSTUS MWENDWA

About

ICT diploma graduate with practical experience in GPS tracking, control room operations, IT support, and technical troubleshooting. Experienced in fleet monitoring, incident response, device troubleshooting, and user support using platforms such as Wialon, Uffizio, Tracksolid, and GLONASS.

Experience

• GPS Tracking & Control Room Operations Specialist
  Safetrac / Borderless Tracking
  Dec 2024 – Present
• IT Support Intern
  Nairobi City Water and Sewerage Company (NCWSC)
  Jan 2023 – Apr 2023

Education

• Diploma in Information Communication and Technology
  Kabete National Polytechnic
  Information Communication and Technology · Jan 2022 – Nov 2024
• Kenya Certificate of Secondary Education (KCSE)
  Muambwani Secondary School
  Ict · Jan 2022 – Nov 2024

Skills

• Customer Support
• Microsoft 365
• Windows
• Active Directory
• DNS
• Technical troubleshooting
• Incident Response
• Control Room Operations
• IT support
• TCP/IP
• DHCP
• GPS tracking systems
• Video Surveillance
• Fleet Monitoring
• Lan
• Wan

🏆 Achievements & awards

• Configured a Small LAN Network

  Configured a small LAN network including IP addressing and basic firewall settings.

• Help Desk Simulation Project

  Completed a Help Desk simulation project involving software troubleshooting and issue resolution.

🎯 Hobbies & interests

• Emerging technology trends
• Networking
• Cybersecurity
• Programming
• Continuous professional development