Otaiku Eyiowuawi

Customer Operations, Product and Process Operations & Transaction Operation Analyst

Lagos, Nigeria

@israel_tolu

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About

Results-driven Operations Specialist and Virtual Assistant with over 5 years of experience across fintech, customer operations, and data analytics. Currently working as a Transaction Operations Analyst at Kuda MFB, I specialize in payment rail troubleshooting, ledger reconciliations, workflow optimization, and high-volume data management. Having managed back-office transactions and front-line customer operations for leading tech platforms, I bring a unique blend of technical precision, analytical problem-solving, and exceptional communication to remote teams. Whether you need assistance with data entry, CRM management, process automation, customer support, or financial operations, I deliver efficient, error-free results tailored to your business goals. Key Strengths: • Operations & Workflow Optimization: Streamlining processes to reduce SLAs and improve system efficiency. • Data & CRM Proficiency: Skilled in SQL, Google Data Studio, Jira, Freshdesk, and Intercom. • Communication & Customer Centricity: Proven track record of high satisfaction ratings and effective cross-functional collaboration. I am highly organized, reliable, and equipped to hit the ground running on your operational or virtual assistant needs. Let's work together to streamline your business!

Experience

Customer Support Specialist/ Operations Analyst

KUDA MFB

Jan 2023 – Present
Customer Experience Representative

PalmPay

Nov 2022 – Jan 2023
Customer Care Representative/ Call Centre Agent

Afriglobal Medicare Lab

Nov 2020 – Feb 2022

Education

B.Sc. Microbiology

Mountain Top University · Mountain Top University

Microbiology · 2015 – 2019

Skills

Courses & certifications

Project Management Fundamentals
Data Analytics & CRM Management · Online Training Courses
Customer Service & Product Training · Kuda Academy

🗣️ Languages

English · Fluent

🏆 Achievements & awards

Best CX agent · 2024

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