About
Analytical, detail-driven remote professional with a strong technical background in software development and over 13 years of operational experience in dataset cleaning, prompt engineering, process auditing, and administrative automation. Expert at evaluating automated systems, identifying operational logic bottlenecks, and auditing customer support logs to improve AI prompt relevance and response accuracy. Highly proficient in Excel data validation, script-based task automation, technical SOP documentation, and data integration across digital platforms. Certified C1 Advanced English speaker (Pearson GSE 83/90) committed to clear written updates, asynchronous remote work, and delivering practical, well-documented system solutions for expanding FinTech operations.
Skills
- HR Operations
- Prompt Engineering
- Advanced Excel
- Data Cleaning
- Technical Documentation
- Data Integration
- Human-in-the-loop workflows
- AI response evaluation
- Process Audits
- Technical Report Writing
- Knowledge Base Writing
- System log analysis
- Customer Support Management
- Bottleneck analysis
- Deduplication
- Performance Dashboards
- AI-assisted coding
- Google Workspace Integrations
- Data Cleansing and Validation
- Standard Operating Procedures (SOP) creation
- agentic AI implementation
- generative AI implementation
- Administrative Automation