Deepti Morajkar

About

Strategic, results-driven customer experience leader with 19+ years of experience in customer engagement, digital transformation, and operational excellence. Proven track record of improving service metrics, leading large contact-center teams, and driving process optimization and customer satisfaction.

Experience

• Deputy Vice President - Customer Experience
  Liberty General Insurance
  Oct 2018 – Present
• Assistant Manager, Operations
  Intelenet Global Services Pvt. Ltd.
  Jul 2015 – Oct 2018
• Team Manager, Operations
  Intelenet Global Services Pvt. Ltd.
  May 2007 – Feb 2012
• Team Leader – Operations
  Hinduja TMT Ltd.
  Jun 2005 – Dec 2006
• Customer Response Executive
  Reliance Infostreams Pvt. Ltd.
  May 2003 – Jun 2005

Education

• MBA
  M.S. University
  MBA · May 2012 – Jun 2014
• Bachelor of Arts
  IGNOU
  Arts · Jun 2002 – Jun 2006
• Diploma in Electrical Engineering
  V.P.M.'s Polytechnic, Thane

Skills

• Project Management
• Performance Management
• Quality Assurance
• Stakeholder Management
• Operations Management
• Process Optimization
• Digital Transformation
• SOP Development
• Lean Six Sigma
• Customer Experience
• Customer Journey Mapping
• Training
• Complaints Management
• Nps
• Csat
• Brd Development

Courses & certifications

• Lean Six Sigma Green Belt · KPMG India · 2026
• Certified Licentiate · Insurance Institute of India · 2024
• Certified Project Management Professional (PMP) · PMI · 2023

🗣️ Languages

• English
• Hindi
• Marathi

🏆 Achievements & awards

• Champion of Champions (CEO Award) · 2024

  Liberty General Insurance (2024-2025).

• Outstanding Performer of the Year · 2022

  Liberty General Insurance (2022-2023).

• Best Manager Award

  Teleperformance (Intelenet) & Health Impetus Pvt. Ltd.

• Champion of Champion · 2025

  Liberty General Insurance (2025-2026)