Operational Specialist

About Bolld Real Estate Management

Bolld Real Estate Management supports property owners by providing seamless and profitable property investment experiences. Operating through Bolld Real Estate Management and At Ease BnB, the company manages both long-term residential rentals and short-term vacation rentals across various markets, combining excellent customer service, clear communication, advanced technology, and operational excellence to serve property owners, tenants, guests, and partners effectively.

Role Overview

The Operations Specialist plays a key hands-on role in managing daily operations within the property management and hospitality sectors. This role involves problem-solving, communication, and coordination to ensure smooth operational functioning. Responsibilities span assisting guests and tenants, managing maintenance and inspections, liaising with property owners, scheduling, following up on leasing activities, and supporting vacation rental operations.

Key Responsibilities

• Respond promptly to inquiries via email, phone, and messaging across all stakeholder groups including owners, tenants, guests, vendors, contractors, applicants, and realtors.
• Take ownership of customer issues by acknowledging concerns and providing timely, proactive updates—even when no new developments are available.
• Coordinate maintenance requests and urgent repairs efficiently, scheduling inspections and property visits as necessary.
• Assist with tenant onboarding, move-ins, end-of-tenancy processes, and owner reporting and updates.
• Manage active rental listings by coordinating showings, screening applicants, following up on requirements, and facilitating tenancy agreements to minimize vacancies.
• Support vacation rental operations including guest communication before, during, and after stays, coordinating cleaning and turnovers, troubleshooting access issues, and resolving guest complaints professionally.
• Use Bolld Max proprietary platform for daily operational plans, tracking priorities, managing follow-ups, and preparing shift handovers to ensure no important tasks are overlooked.
• Drive continuous improvement by identifying inefficiencies, reporting system bugs, recommending process enhancements, and contributing to automation and better operational procedures.

Skills and Qualities Sought

The ideal candidate exhibits critical thinking, effective communication, customer service orientation, ownership mentality, self-motivation, excellent organization, and the ability to collaborate with team members promptly. Examples of suitable backgrounds include property management, executive assistance, operations coordination, customer success, hospitality, and service or project coordination roles.

Technology Competence

Comfort with learning and using technology platforms such as CRM, property management software, project management tools, communication platforms, Google Workspace, Microsoft Office, and AI-powered tools is expected. Training will be provided for the company’s internal system, Bolld Max.

Work Setup and Schedule

This is a remote, full-time role based in Jamaica supporting a Vancouver, Canada company. The company operates 24/7/365 and requires assigned shifts with coverage schedules. Candidates must have a dependable computer, reliable high-speed internet, and a professional home workspace.

Compensation and Career Growth

Starting salary is JMD 175000 monthly, increasing to JMD 200000 monthly after a successful probationary period. Advancement opportunities depend on performance indicators such as communication, critical thinking, reliability, customer service, and operational ownership. Exceptional employees may also access incentives, leadership, and management roles.

Company Culture

The company values are summarized by the acronym BOLLD: Be a Problem Solver, Overcommunicate, Learn, Listen, and Do Your Best. The organization seeks individuals who take initiative, communicate clearly, care about customers, and continuously improve both processes and performance.

Ideal Candidate Profile

• Self-driven, ownership-oriented and problem-solving mindset.
• Strong independent decision-making ability and follow-through on tasks.
• Customer-focused with excellent communication.
• Keen attention to detail and willingness to improve business processes.
• Eager to learn new technologies and contribute to growth.

Interview and Hiring Process

The recruitment process emphasizes practical ability and operational thinking through interviews, scenario-based assessments, and a paid trial work period. References may be contacted before final hiring decisions.

Additional Information

Scenario Question: Candidates applying are requested to describe the step-by-step resolution approach if a guest cannot access an Airbnb property late at night when they are working alone and others are unavailable. This helps evaluate problem-solving, communication, and independent decision-making skills. Previous Airbnb experience is not required.