- Experience
- Any
- Salary
- —
- Openings
- 2
- Posted
- 5 days ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About GoWithGuide
GoWithGuide is an established online platform launched in 2013 that connects travelers with local tour guides worldwide. With over a thousand registered guides, it offers private tours to guests globally. This role serves a key part in supporting the expansion of our service internationally.
Job Overview
We are seeking two dedicated Customer Support Specialists to join our team on a full-time, fully remote basis. This position requires focused work during set business hours without flexible scheduling. The main responsibilities involve assisting travelers and tour guides primarily via email, ensuring they receive exceptional service throughout their tour experience.
Working Hours and Location
- 8:00 AM to 5:00 PM local time in your country (8 hours/day, 5 days/week)
- Choose preferred workweek schedule: Sun-Thu (Friday & Saturday off) or Tue-Sat (Sunday & Monday off)
- Observe public holidays and statutory paid leave applicable to your country
- Fully remote position
Responsibilities
- Assist tour guides in securing bookings
- Respond to inquiries from travelers and guides in English
- Provide troubleshooting support for users
- Recruit and interview potential tour guides, particularly in expansion target countries
- Support guides in creating and refining tour listings and profiles
Candidate Requirements
- Proficient reading, writing, and speaking skills in English at a native or advanced business level
- Effective professional communication through email and online meetings (Google Meet)
- Capable of working both independently and collaboratively
- Strong willingness to learn and contribute positively
- Motivated by providing excellent customer satisfaction
- Experience handling English-speaking customers is advantageous but not mandatory
Benefits and Perks
- Supportive, collaborative work culture
- Opportunities for significant career growth, including leadership roles
- Annual paid leave ranging from 10 to 20 days
- Option to take a consecutive one-month leave per year by combining public holidays with paid and compensatory leave