Customer Delivery Driver

Role Overview

As a Customer Delivery Driver at Tesco, you act as the company's representative on the road, regularly engaging with customers at their homes. This position involves more than just driving; it focuses on assisting people and providing excellent customer service with a positive attitude. The role is physically engaging, varied daily, and requires working independently for much of the time, while having supportive management and colleagues available when needed.

Key Responsibilities

• Maintain cleanliness and organization of the van, trays, and work area to ensure every delivery arrives in pristine condition.
• Load the delivery vehicle safely and perform necessary checks to confirm it is safe, reliable, and fit for daily delivery tasks.
• Communicate politely and clearly with customers regarding any changes to their orders, substitutions, or short-dated products, including handling refunds to ensure a smooth customer experience.
• Handle items carefully, treating each order as if it were your own to uphold quality and customer trust.
• Deliver orders punctually within the scheduled time slot, providing warm and genuine service at the doorstep to make customers feel appreciated and cared for.

Candidate Requirements

• Ability to cultivate strong working relationships with colleagues, fostering team spirit to achieve excellent customer service.
• Friendly and approachable demeanor towards both customers and team members.
• Adaptability to quickly respond to changing customer needs and embrace new situations both on the road and at the store.
• Possession of a valid UK, EU, or EEA driving license (full or automatic) for at least one year, with no more than three penalty points.

Benefits and Perks

• Starting holiday entitlement of 20 days plus a personal day, increasing to 22 days after completing 12 months, along with Bank Holidays off.
• Flexible working options available from the first day of employment.
• Colleague Clubcard discounts starting at 10%, increasing to 15% on pay-day weekends, with an additional card for family use.
• Free wellbeing services to support physical and mental health.
• Life insurance covering five times your salary and a pension plan with employer matching contributions up to 7.5%.
• Multiple additional benefits including access to discounts, shares, and a cycle-to-work scheme.
• Provision of a uniform and supportive policies for important life events.

About Tesco

Tesco aims to be the preferred shopping option for customers by serving them, the community, and the planet responsibly and sustainably every day. The company values diversity, equity, and inclusion, ensuring everyone feels represented and welcomed. Tesco is committed to flexible working arrangements and provides a fully inclusive recruitment process, having earned Disability Confident Leader accreditation.