Leonard Yves Borromeo

Technical Support Analyst | IT Engineer

Singapore

@leonard_yves_borromeo

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About

Detail-oriented Technical Support Analyst with over 10 years of experience in providing first and second level support in telecommunications. Proficient in troubleshooting network products and maintaining customer satisfaction through effective communication and timely issue resolution.

Experience

Technical Support Analyst (TSA)

StarHub Ltd · Singapore

Aug 2018 – Present

Provide technical support and troubleshooting for LAN/WAN, TCP/IP, DHCP, DNS, VLAN, Wi-Fi, routers, switches, firewalls, and ONT/ONU equipment. Manage technical incidents, perform root-cause analysis, and document resolutions.

Skills

Networking
Technical Support
Microsoft Office 365

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