Leonard Yves Borromeo

About

Detail-oriented Technical Support Analyst with over 10 years of experience in providing first and second level support in telecommunications. Proficient in troubleshooting network products and maintaining customer satisfaction through effective communication and timely issue resolution.

Experience

• Technical Support Analyst (TSA)
  StarHub Ltd · Singapore
  Aug 2018 – Present

  Provide technical support and troubleshooting for LAN/WAN, TCP/IP, DHCP, DNS, VLAN, Wi-Fi, routers, switches, firewalls, and ONT/ONU equipment. Manage technical incidents, perform root-cause analysis, and document resolutions.

Skills

• Networking
• Technical Support
• Microsoft Office 365