IT Support Technician

About the Role

Join Global Payments Inc., a leading global payments provider, as an IT Support Technician in Singapore. You will play an essential role in maintaining connectivity and productivity by delivering dependable technology support across the company. This position involves working with a global IT team to enhance operational efficiency, support growth initiatives, and ensure all systems and devices function optimally.

Key Responsibilities

• Deliver outstanding technology support by resolving hardware, software, and network issues to keep employees productive and focused on business goals.
• Proactively identify, troubleshoot, and resolve technical problems to minimize downtime and enhance service reliability.
• Deploy, configure, and maintain technology tools and solutions to facilitate smooth onboarding, collaboration, and daily business activities.
• Maintain accurate asset management to support compliance, lifecycle planning, and strategic technology investments.
• Continuously improve support processes and service quality by applying technical expertise and insights to build an efficient, scalable IT environment.

Candidate Profile

• Possess 3 to 5 years of direct experience providing end-user technical support in a corporate setting.
• Strong knowledge and hands-on experience with Windows and Mac operating systems, including installation, configuration, troubleshooting, and maintenance.
• Experienced in Active Directory administration and user access management to ensure secure and effective business operations.
• Familiar with Microsoft cloud services, Google Workspace, and other enterprise productivity tools, capable of resolving complex technical issues.
• Excellent analytical, communication, and time management skills, with the ability to work independently and handle multiple priorities effectively.

Additional Preferred Qualifications

• Experience in technology support within multinational financial institutions or similarly regulated sectors is advantageous.
• Comfortable working with international teams and flexible to accommodate occasional travel or support duties beyond normal office hours.
• A proactive approach toward continuous improvement, with experience enhancing user experience, service delivery, or operational efficiency.

About the Team

The global and inclusive IT team at Global Payments fosters growth and knowledge sharing among its members. The company values collaboration, ownership, and innovation, encouraging employees to think like clients and work as one team to achieve excellence and expand their careers globally.