Spa Supervisor

Role overview

This position is for a Spa Supervisor in Doha, Qatar, within the Spa job family. The role is a full-time, non-management position based on site at Salwa Road, Doha. It focuses on supporting day-to-day spa operations, maintaining service standards, and ensuring smooth coordination across the spa team and service providers.

Key duties

• Guide team members on general property information, internal group updates, policy changes, and other relevant details.
• Respond to common questions about available services, the property, and on-site amenities.
• Verify the guest’s full name and scheduled treatment type before the service begins.
• Track the schedule throughout the day and keep appointments running on time.
• Notify providers about last-minute changes or additions and help resolve scheduling conflicts when they arise.
• Promote and sell spa and salon services as well as retail products.
• Complete requests for additional products, supplies, and equipment.
• Inspect work areas, tools, and equipment to confirm they meet company standards.
• Inform Engineering about spa and salon maintenance and repair needs.
• Support management with hiring, training, scheduling, motivation, and coaching of staff, and act as a role model.
• Report accidents, injuries, and unsafe working conditions to the manager.
• Follow all company policies and procedures, maintain a clean and complete uniform, keep a professional appearance, protect confidential brand and hotel information, and safeguard company assets.
• Welcome and acknowledge every guest according to company standards, anticipate service needs, assist people with disabilities, and thank guests sincerely.
• Use clear and polite communication, prepare and review written materials accurately, and answer phone calls with proper etiquette.
• Build positive working relationships and support the team in achieving shared goals.
• Meet quality assurance expectations and help implement improvement plans or corrective actions.
• Remain comfortable standing, sitting, and moving for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 lb (4.5 kg) without assistance.
• Carry out other reasonable duties as assigned by supervisors.

Qualifications

The preferred education level is a high school diploma or equivalent. A minimum of 2 years of relevant work experience is required. No prior supervisory experience is necessary, and no license or certification is needed.

Additional information

• Job number: 26012531
• Job category: Spa
• Location: Salwa Road, Doha, Qatar
• Schedule: Full time
• Remote status: No
• Position type: Non-management

Workplace expectations

The role requires adherence to company standards for service, quality, confidentiality, grooming, and professional conduct. The workplace expects strong collaboration, guest-centered service, and a commitment to maintaining a safe and high-quality environment.

Employer mission

The employer emphasizes equal employment opportunity and a workplace that values diversity, culture, skills, and experience. The brand’s wellness-focused mission is centered on helping guests regain balance and perform at their best, while also encouraging associates to feel well both inside and outside the property.