Entry Level Support Engineer

About the role

New Era Technology is seeking an entry-level Support Engineer to work on client sites in New Plymouth, within the education sector. This is a hands-on, on-site role where you will be the first person people contact for IT help, using direct customer interaction and ticket management to keep issues moving toward resolution.

You’ll be part of a people-focused global organisation with more than 3,000 team members, built around collaboration, inclusion, and continuous learning. The environment is designed to support your growth, with access to experienced technical professionals, ongoing training, and a culture that values strong service and development.

Working pattern

The role follows a 38-hour week: Monday to Thursday for 8 hours each day, and Friday for 6 hours. Some travel between sites may be required, so flexibility is important. A company vehicle is not provided. Applicants based near South Taranaki or Hawera would be preferred, although this is not mandatory.

Key duties

You will support non-technical users, identify problems, prioritise requests, and work through issues in a clear and customer-friendly way. You will also cooperate with other teams when a case needs further investigation or escalation. Accurate daily timesheets are part of the job, so attention to detail matters.

Required conditions

Applicants must be New Zealand citizens or hold permanent residency. A full or restricted New Zealand driver’s licence is also required.

Technical focus

Prior practical exposure to support or implementation work with the following technologies would be beneficial: Windows 11, Windows Server 2022, Azure Active Directory, FortiGate firewalls, Ruckus/HP/Allied Telesis switching, Ruckus/Aruba-HP/Aerohive wireless, and printers/copiers.

What you can expect

This position offers a supportive team atmosphere, access to a strong technical support network, and the chance to work with current IT technologies. High performers may have opportunities for internal career progression, and the company also offers the chance to earn while you learn.

Privacy and recruitment notice

New Era Technology states that it is committed to protecting personal data and providing a positive experience while using its services and solutions. The company also notes that it never asks candidates to pay fees during the hiring process. Any request for payment for training, certification, equipment, or similar purposes should be treated as fraudulent unless it comes through official company channels. The official email domain is @neweratech.com, and suspected fraud should be reported to [email protected].

Additional information

This is described as a general overview of the role.