Customer Service Assistant

About the role

One Stop is hiring a Customer Service Assistant for its Bath store. This position sits within a busy retail setting where priorities can change quickly from one task to the next. You will support the store’s day-to-day running by delivering strong customer service, replenishing stock, handling payments, and helping the store stay clean, safe, and presentable.

The role is customer-led, so you’ll be expected to look for practical ways to improve the shopping experience, use coaching and feedback to keep developing, and help maintain a welcoming environment for both colleagues and shoppers.

What you’ll do

• Serve customers with a friendly, confident approach and aim to deliver natural, high-quality service.
• Encourage shoppers to share feedback through the store survey process.
• Work across different parts of the store, including online orders, tills, replenishment, vending, and stock routines, to make sure customer needs are met.
• Apply the training provided to carry out duties safely and correctly.
• Support seasonal activities, local community initiatives, and charity events to help build an inclusive atmosphere.
• Understand store performance and the part you play in helping the store achieve profit goals.
• Represent the company’s values, make people feel welcome, and follow store policies at all times.
• Clock in and out at the beginning and end of shifts so hours are recorded accurately for pay.
• Keep yourself, colleagues, and customers safe by following security procedures and using safety equipment where provided.
• Follow age-check procedures carefully when selling restricted products.
• Respond promptly to help requests and interventions at self-service checkouts, while clearly explaining actions to customers.
• Work neatly and efficiently so aisles remain clear and the store stays organised.
• At certain times, take responsibility for running the shift when the Shift Leader or Store Manager is unavailable.
• Follow all training and procedures to help keep the store, colleagues, and customers safe and compliant.
• If the store includes a Post Office Local, the role will also cover daily post office operations and require a financial and criminal conviction background check; a failure to pass these checks will result in the offer being withdrawn.

What’s in it for you

One Stop focuses on making everyday life easier for local customers by offering a broad range of good-value products and friendly service. As part of the Tesco Group, it combines the scale of a large business with the feel of a neighbourhood store. The company aims to create a welcoming place for customers and colleagues alike and is keen to hear from people who want to join a growing team.

Flexible working

Flexible working conversations are welcomed. The company understands that people’s circumstances vary, whether they are early in their careers, balancing caring responsibilities, approaching retirement, adapting to parenthood, or managing other life changes.

Benefits

Colleague benefits are available, and the full list can be found on the Careers Page. Benefits may differ from those offered by Tesco, even though One Stop is part of the Tesco Group.

Community involvement

Community support is an important part of the company’s culture. One Stop has raised more than £10.4 million for good causes over the past decade and has helped provide the equivalent of 1.6 million meals through partnerships with FareShare and Olio. Colleagues are encouraged to contribute to local and national causes in meaningful ways.

Diversity and inclusion

One Stop is committed to an inclusive workplace where people from all backgrounds are treated fairly and with respect. As a Disability Confident Leader (Level 3), the company offers reasonable adjustments throughout recruitment, including interviews, so that candidates have a fair chance to succeed. Six colleague networks support an inclusive culture: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Additional information

The vacancy may be withdrawn before the closing date if a suitable candidate is found early, so applicants are encouraged to apply promptly.