Coordinator, Payroll Client Services

Role overview

This opportunity is for a partner organization; all applications and subsequent hiring steps are handled by that company. The role is for a Payroll Client Services Coordinator based in Ireland.

You will support payroll operations by managing client questions accurately and efficiently, following established procedures and service standards. The position is built around ticket-based support in a fully remote, asynchronous, international environment. It suits someone who is meticulous, eager to grow knowledge in payroll operations, and comfortable working with structured processes. As you gain experience, you will take on more complex cases independently and help refine internal ways of working. This is a strong entry point into a growing global organization with room to progress.

What the role involves

The core focus is to resolve payroll-related queries, support customers through email, chat, and other service channels, and keep cases moving within agreed SLAs. You will gather the details needed to investigate issues, document outcomes clearly, and escalate unusual or complex matters when necessary. The job also involves coordinating with internal teams so that payroll issues affecting multiple functions are resolved smoothly.

• Address client payroll queries, including pay discrepancies, system-related questions, and routine operational issues.
• Manage support tickets through email, chat, and similar channels while meeting service targets and quality expectations.
• Work within documented workflows, escalation rules, and support procedures to ensure consistent resolution.
• Collect and confirm the information required to troubleshoot payroll problems effectively.
• Escalate non-standard or more complicated cases to senior colleagues when needed.
• Keep detailed records of customer interactions, issue findings, and resolution actions.
• Share timely progress updates with customers until their cases are closed.
• Partner with internal teams to resolve payroll issues that cross team boundaries.

What you should bring

The ideal candidate has some background in customer support, client services, or operations, preferably in a technology or SaaS setting, and a genuine interest in payroll, HR operations, or finance-related workflows. You should be comfortable using CRM or ticketing tools, communicating clearly in English, and working with precision in a high-volume environment. Success in this role also depends on being organized, proactive, and able to work effectively in a remote, async-first setup.

• 1 to 3 years of experience in customer support, client services, or operational support.
• Exposure to tech or SaaS environments is preferred.
• Strong interest in payroll, HR operations, or financial processes, with a willingness to build subject-matter depth.
• Hands-on experience with CRM or ticketing systems for tracking customer requests.
• Excellent written and spoken English communication skills.
• High attention to detail and the ability to follow step-by-step processes accurately.
• Ability to juggle several tasks and prioritize well in a busy environment.
• Comfort working remotely in an asynchronous, fast-moving setup.
• Problem-solving mindset with a proactive approach to learning and escalation.
• Interest in global payroll, compliance, or HR technology is advantageous.

Compensation and benefits

The annual salary range is USD 19,650 to USD 44,200, depending on experience and location. The role is fully remote and offers flexible working hours in an async-first environment. Additional benefits include stock options, a learning and development budget, home office and equipment support, 16 weeks of paid parental leave, mental health and well-being support, flexible paid time off, and a budget for coworking spaces or local team meetups.

• Annual pay between USD 19,650 and USD 44,200, based on experience and location.
• Fully remote setup with flexibility to work from anywhere.
• Flexible hours in an asynchronous work model.
• Stock options under a long-term incentive plan.
• Generous learning and development allowance.
• Support for home office setup and equipment.
• 16 weeks of paid parental leave.
• Mental health and well-being resources.
• Flexible paid time off for work-life balance.
• Allowance for coworking spaces or local team meetups.
• Opportunity to work in a diverse, globally distributed, innovation-focused environment.

Application and privacy notes

Applications are reviewed through an AI-assisted matching process that helps identify candidates aligned with the role’s core requirements. Shortlisted profiles are shared with the hiring company, which handles interviews, assessments, and final selection. The application process may involve AI tools for resume review, response analysis, and basic consistency checks, but final hiring decisions are made by people. Personal data submitted as part of the application may be processed for candidate evaluation and shared with the employer under applicable data protection rules, including GDPR. Applicants may request access, correction, deletion, or objection regarding their data at any time.