Educator

About lululemon

lululemon is a leading innovator in performance apparel designed for activities like yoga, running, and training. We pride ourselves on using advanced technical fabrics and functional designs to create transformative products and experiences. Our focus is on empowering individuals to move, grow, connect, and foster well-being. Our success springs from innovative products, store emphasis, a committed workforce, and deep community ties. We dedicate ourselves to fostering positive change for a healthier, more inclusive, and thriving future.

Benefits and Perks

At lululemon, we support the whole person—body, mind, and spirit. Our comprehensive rewards package includes competitive base pay, a team-based bonus program, paid time off, substantial employee discounts, fitness and yoga classes, a parenthood top-up program, plus opportunities for personal and professional growth. Availability of these benefits may vary by location and employment type, and the company may revise offerings without prior notice.

Job Overview

The Educator position serves as the cornerstone of our organizational success. Educators excel in delivering exceptional customer service within our retail stores. This role involves engaging guests, providing expert product knowledge, and authentically representing our community and culture.

Key Responsibilities

• Engage guests promptly and respectfully to provide an outstanding experience.
• Identify and understand guests’ needs to offer tailored purchasing and return solutions.
• Communicate the technical value and benefits of products effectively.
• Ensure smooth transaction processes and implement relevant omnichannel programs like buy online/pickup in-store, phone sales, and ship-from-store according to company standards.
• Proactively move around the sales floor to maintain guest engagement and address store necessities.
• Collect guest feedback and collaborate with leadership to resolve issues and enhance satisfaction.
• Cultivate a respectful, inclusive team culture that values diversity and fosters support for both colleagues and guests.
• Build cooperative relationships with team members to optimize guest experiences and store functionality.
• Maintain product presentation standards including restocking, reorganizing, and decluttering the sales floor.
• Utilize store technology to support operations and enrich guest interactions.
• Perform cleaning duties throughout the shift to uphold the store’s premium environment.
• Adhere strictly to safety policies and legal guidelines to ensure a secure workplace.

Qualifications and Requirements

• Legal authorization to work in Australia (store location).
• Reliable transport to the assigned store location.
• Minimum age of 18 years.
• Flexible availability facilitating variable schedules including early mornings, evenings, overnight shifts, weekends, holidays, and store-closure periods.
• Preferred: Completion of high school diploma, GED, or equivalent.

Desired Personal Attributes

• Strong attention to detail and thoroughness in task completion.
• Organizational skills which ensure efficient and accurate task management.
• Self-motivation and determination to meet and surpass goals.
• Commitment to following safety protocols and guidelines.
• Accountability and dependability in fulfilling responsibilities.
• Promotion of inclusivity and diversity in the workplace.
• Teamwork aptitude supporting shared objectives and fostering collaboration.
• Adaptability to change, managing uncertainty, and recovering swiftly from setbacks.

Working Conditions

• Work involves moving throughout the store environment, which may include bright lighting, loud music, and windowless areas.
• Tasks may require both team-based and independent work, including the use of computers or other technology.
• Physical requirements include moving boxes up to 30 lbs and using ladders to access materials.

Additional Information

Candidates progressing to interviews will be contacted by management or the People & Culture team. We encourage candidates requiring reasonable accommodations for essential functions to communicate such needs to ensure an equitable application process.