Lawyer - Case Manager in Dispute Resolution

About The Organisation

Our client is a small, well-established, and highly regarded dispute resolution entity that delivers impartial services to consumers and industry participants. Known for their professionalism, integrity, and fairness, they play a crucial role in promoting positive outcomes within the financial services industry.

The Role

This opportunity invites you to become part of a reputable dispute resolution team in a impactful, investigative capacity. Collaborating with an experienced team, you will contribute to fair and independent resolutions benefiting all parties involved.

Key Responsibilities

• Handle a portfolio of intricate complaints and investigations from initial review to resolution following applicable laws.
• Collect and evaluate evidence, conduct thorough research, and communicate effectively with all involved parties, including complainants, industry representatives, and legal counsel.
• Advocate settlements and negotiate agreeable outcomes between parties.
• Draft detailed findings, recommendations, and final decisions.
• Maintain oversight of case timelines, progress, and communication channels.
• Participate in initiatives aimed at continuous organizational improvements and broader projects.

Candidate Requirements

• Possession of a tertiary qualification in law.
• Demonstrated experience in dispute resolution, investigation, complaints handling, or similar domains.
• Strong analytical and problem-solving aptitude.
• Capacity to exercise sound judgment in multifaceted or unclear scenarios.
• Excellent written and oral communication abilities.
• Skilled in interpreting and applying legislation, policies, regulations, or industry criteria.
• Experience in managing multiple priorities independently.
• Effective relationship management and stakeholder engagement skills.
• A team-focused mindset and collaborative working style.
• High personal integrity, professionalism, and accountability.

Benefits and Conditions

• Permanent full-time position (37.5 hours per week) with option to consider a four-day workweek.
• Five weeks of annual leave complemented by wellbeing initiatives.
• Modern office environment located centrally in the CBD with convenient public transport access.
• Opportunities for ongoing professional development.
• Supportive and experienced team culture fostering collaboration.