Restaurant Manager

About Raffles & Fairmont Doha

Raffles Hotels & Resorts, established in 1887, is a renowned luxury brand recognized worldwide for exceptional hospitality steeped in history and cultural respect. Located within the iconic Katara Towers in Doha, Raffles Doha alongside Fairmont Doha offers guests intimate luxury and masterful service, blending elegance with vibrant guest experiences rooted in authenticity and sophistication.

Role Overview

We are seeking a Restaurant Manager to oversee all facets of restaurant operations, ensuring an unparalleled dining environment aligned with brand standards. This position demands leadership in crew development, maintaining rigorous service quality, enforcing health and safety policies, fiscal management, and maximizing guest satisfaction.

Key Responsibilities

• Administrate daily restaurant functions to guarantee smooth and efficient service delivery.
• Lead and inspire the restaurant team through training, motivation, and development initiatives.
• Create outstanding guest experiences by proactively addressing their needs.
• Ensure adherence to premium service norms consistent with luxury hospitality expectations.
• Organize employee schedules, conduct attendance tracking, and perform performance reviews.
• Supervise inventory control, procurement, and cost management to drive profitability.
• Maintain strict compliance with food safety, hygiene, and health regulations.
• Address guest feedback promptly and resolve issues with professionalism.
• Work in close collaboration with kitchen staff to uphold food quality and expedite service.
• Prepare and analyze operational reports, including budget management and revenue forecasts.
• Support marketing campaigns, promotions, and special events aimed at increasing restaurant revenue.

Qualifications and Experience

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline preferred.
• At least 3 to 5 years of restaurant management experience, ideally within upscale hotels or fine dining settings.
• Proven leadership in managing culturally diverse teams.
• Strong expertise in food & beverage operations, service excellence, and restaurant management practices.
• Knowledge of budgeting, cost control, inventory oversight, and financial reporting.
• Outstanding communication, interpersonal skills, and problem-solving abilities.
• Proficient with restaurant POS technology and Microsoft Office tools.
• Excellent organizational capacity to thrive in a dynamic, fast-paced workplace.
• Fluent in English; multilingual skills advantageous.
• Understanding of food safety, hygiene, and local health mandates preferred.

Additional Information

Raffles & Fairmont Doha emphasizes a culture of respect, empowerment, and recognition, encouraging employees to deliver on the brand’s promise of luxury and fostering a supportive inclusive workplace where everyone feels valued. The application includes completing a compatibility questionnaire as a mandatory step in the recruitment process.