PDI Foreman

Company Overview

Originating in the 1930s as a trading company, Al-Futtaim Group is now a diversified, privately held regional business headquartered in Dubai, UAE. The group consists of five divisions: automotive, financial services, real estate, retail, and healthcare, employing over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa. The company collaborates with over 200 globally recognized brands, driven by entrepreneurial spirit and a deep customer focus to evolve alongside societal needs.

Core values embraced include respect, excellence, collaboration, and integrity, which help enrich customer experiences daily.

Role Summary

The PDI Foreman acts as the key liaison between customers, sales teams, PDI/service operations, administration, and OEM components. This role ensures vehicles undergo thorough inspection, preparation, documentation, and delivery aligned with quality standards and schedules. Responsibilities encompass managing the entire Pre-Delivery Inspection process, closing job cards timely, identifying and resolving abnormalities, maintaining delivery records, and reporting daily vehicle statuses.

Key Responsibilities

• Oversee timely and quality completion of PDI tasks adhering to company and OEM standards.
• Manage PDI job cards by ensuring system accuracy, prompt closure, and monitoring part usage.
• Detect, document, follow up on, and resolve vehicle issues before delivery.
• Collaborate closely with Sales, Service, Administration, and OEM teams to prepare vehicles ready for delivery as promised.
• Maintain comprehensive records of PDI, arrival inspections, and delivery documentation.
• Track and report vehicle delivery progress daily to management.
• Pursue resolution of vehicles pending delivery, including registration and other requirements to optimize delivery efficiency.

Required Qualifications and Experience

• Diploma or bachelor's degree in Automobile or Mechanical Engineering.
• A minimum of 5 years’ experience in the automobile dealership sector.
• At least 3 years in a technical capacity, ideally with buses or commercial vehicles.
• Background in service operations, PDI processes, workshop coordination, or vehicle delivery operations.

Team Environment

The role is embedded within the Service team, cooperating with Sales, Administration, PDI/Service Operations, and OEM teams. The fast-paced workplace demands high quality, precision, and timely coordination to meet customer delivery expectations and satisfaction.

Essential Competencies

• Comprehensive knowledge of automotive dealership, distribution, workshop, and PDI procedures.
• Technical expertise in diesel engines, common rail technology, powertrain/driveline, electrical systems, air conditioning, and spare parts.
• Familiarity with warranty policies, service protocols, complaint/fault/repair codes, and parts usage.
• Proficiency with MS Office, SAP, CRM, or DBM software systems.
• Strong communication, coordination, and stakeholder engagement capabilities.
• Customer-oriented with resilience under pressure and adeptness in managing delivery commitments.
• Proactive with a strong sense of accountability, ownership, and keen attention to detail.

About Al-Futtaim Automotive

A significant division of the UAE-based Al-Futtaim Group, it operates in 10 countries across the Middle East, Asia, and Africa. Its activities span distribution, manufacturing, leasing, and aftersales, representing leading global automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

The company emphasizes customer-centric innovation, quality, and service excellence for diverse customers ranging from individual enthusiasts to fleet and contractor operators. Its goal is to lead in custom mobility solutions by offering comprehensive omni-channel experiences. The organization is powered by a workforce of approximately 9,000 employees, fostering ongoing growth and development opportunities.